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The most helpful know-how from around the web.
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Introducing Semantic Experiences with Talk to Books and Semantris

Introducing Semantic Experiences with Talk to Books and Semantris 

Google have introduced Semantic Experiences, which is a new way of finding content. Instead of relying on keywords, Google have been working with an approach that sort of clusters language around concepts. Follow the links in the post to play with a couple of tools Google have developed to demonstrate natural language search in action. 

By Research at Google

Knowledge management's role in technical services 

The As-is and To-be of knowledge management in technical services, according to Gartner. The current state exists because of the departmental approach to systems and processes. You can elevate knowledge management to a strategic role, thereby applying organisation-wide knowledge sharing practices that are visible to the executive, or you can throw tech-spend at it by layering enterprise search over the top. Here are some past thoughts from Esteban Kolsky on what you should look for from federated knowledge bases, but there are enterprise search tools addressing much of that.

Tweet from @ITSMChris

Connecting Knowledge Strategy to Business Strategy

Connecting Knowledge Strategy to Business Strategy

This is an oldie, but a goldie. Well, not that old; it’s a presentation from 2017. Knowledge Architecture specialise in knowledge for the architecture, engineering and construction industry, but this advice fits all. It’s an enjoyable watch, easy to understand, and you’ll come away with ideas you can put to use immediately.

By KA Connect

Five Elements of Working out Loud
Five Elements of Working out Loud

5 Elements of Working Out Loud

Two sketchnotes drawn from the Work Out Loud movement. Consider printing these out as posters, reminding people of how narrating and amplifying what we’re working on helps everyone.

By @tnvora

APQC’s 2018 Knowledge Management Conference

APQC’s 2018 Knowledge Management Conference

The APQC’s annual national conference was held last week. Scan through the hashtag for a few nuggets. One of the considerations raised during the event is that while automation has come to KM, delivery is still a challenge. I don’t think our technologies or organisational structures make it easy to give consumable and contextually relevant content in the moment of need, whether it’s via push or pull, yet. For now, we rely on behaviour changes and making small improvements every day to the knowledge we interact with, so that we can ultimately reduce effort for our consumers and unnecessary re-work for ourselves.

Knowledge Tech Spotlight

Tribal Habits
Tribal Habits is a knowledge sharing platform designed to guide organisations through capturing knowledge that is tacit, and implicit in processes, and making that know-how available via online learning. This is a nice piece of content about knowledge sharing in professional services.
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