Dear <<First Name>>,
It’s great to be back after an enjoyable break. I hope you had a chance to relax and have some fun with family and friends, or some desperately needed alone time. Maybe both!
I’m working on some new stuff with Knowledge Bird, this year, including an online course. For a one-off payment, and delivered via email, each lesson will provide common traps, tips and tasks on the path to building a kick-ass knowledge base. It’s ideal for leaders of small-medium customer service and support teams, rather than the agents themselves, because I want to help other leaders, like you, win at their jobs by building a sustainable knowledge-focused culture that brings customers back to self-service. Soon, I’ll be sharing the outline with you and opening the list up to early subscribers. More details to come, but your feedback while I build it, would be terrific.
My career survey for people in AUS and NZ doing knowledge management work as part of their day is still open, though I will be closing it off in a few weeks. Being the first one, participation has been lower than I hoped, but I can already reveal a high percentage of Masters graduates in our scene. Please prompt your colleagues and peers to contribute to the shaping of knowledge management as a recognisable career option. Here’s the link again.
Take it easy, and here are a few links I’ve collected over recent weeks.