Knowledge Bird

The Nest

The most helpful know-how from around the web.
Gathered by Knowledge Bird.

How swarming can be applied to solve both the obvious and the unclear problems that crop up in enterprise support

By Jon Hall

6 tactics for sharing knowledge across teams. Advice from 500+ executives and managers

By Claire Lew

AI's Missing Ingredient: Intelligent Content

AI's Missing Ingredient: Intelligent Content

This is a great article about the problems undermining the helpfulness of AI. Here’s a quote:
“To meet the needs of the new delivery models like AI, our content needs to be active and delivered proactively. It should also be modular, coherent, self-aware and... exist[ing] in multiple states and systems at the same time.”
By Alan J. Porter
On paying attention to metadata

On paying attention to metadata

This is a thread from a recent #ESNchat on twitter. RT @RitaZonious.

Knowledge Centered Service

An interesting thread in the KCS LinkedIn group about alternative names for KCS-specific terminology when the defaults don’t jive with the team.

By David Kay

From Knowledge Bird HQ

Speaking of KCS, Paul Jay and I have recently been certified as KCSv6 trainers by the KCS Academy. We are the only two trainers in Australia certified to deliver KCS training courses, with the course material from the Consortium for Service Innovation. Hit reply to this email to ask any questions about Knowledge Centered Service training options and what might suit your needs.
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