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Knowledge Bird

The Nest

The most helpful know-how from around the web.
Gathered by Knowledge Bird.
Saturday 18 August, 2018
What Are the Best Knowledge Management Reporting Relationships?

Here’s some interesting data from APQC about the various reporting structures that KM can be found in. The Cliff Notes are that KM reporting into the C-Suite does well for championship and resources. KM that reports into HR or L&D does slightly less well, but way better than other departments.

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International Knowledge Professionals Society

There’s a movement underway to create an International Knowledge Professionals Society. I have been agitating for a long time to have some formal membership association as a way of building stronger community ties and building on what we as knowledge managers know about our own specialisations. There are multiple conferences, multiple meetup groups, and multiple professional development pathways. Not that there’s anything wrong with variety, but the lack of focus means a lack of concerted development of a still-immature profession at a time when we could be stronger-together, and preparing for enabling what the present iteration of AI offers. Be part of shaping the IKPS.

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Knowledge management vital for modern organisations

If you’re still trying to convince people of the value of knowledge, this article articulates it well, and I quite like the way knowledge management has been defined as, “the management framework that we put in place to maximise the value and application of our knowledge”. And from the same organisation, this article shows one way of contributing to the enculturation of the value of knowledge into an organisation, by holding a graduation ceremony at the conclusion of employee KM training.

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Cloud-Based KM and Information Management

KMWorld has a new white paper available for download with free signup. Cloud-based KM and information management discusses the challenges that come with abundance of both information and ways to capture and work with it. The most important takeaway is to work hard on integrating KM practices into everyday workflow to maximise the value from those knowledge sharing activities.

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Knowledge Tech Spotlight

Introducing the Service Intelligence Layer
Something different for this week. I’ve collected a bunch of tools together in a single article, called Introducing the Service Intelligence Layer. These are tools that specifically serve to improve customer service by integrating with existing CRM and case management platforms. Some of them have been featured in newsletter spotlights before, others are not as well known to me. I’m open to corrections, additions and reviews, so if you have opinions, feel free to share them with me.
Best wishes,

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