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Knowledge Bird

The Nest

The most helpful know-how from around the web.
Gathered by Knowledge Bird.
Saturday 15 September, 2018
Who is in the KM team?

The people who manage knowledge can be just as dispersed and undercover as the insights and assets they try to harness. This article puts into a clear map the roles and relationships that knowledge management has. This is something that a few of us have been wanting to articulate for a while.

By Robert Taylor

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Why are We So Resistant to Putting in the Work to Get Our HR Knowledge Right?

This is a fantastic easy-read on why knowledge management in HR is so difficult and 8 tactics for getting the house in order.

By Gaylan Sankey

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Measuring the business value of KM

Besides being a change program, a knowledge management effort is an improvement program. Because of that, it can be a hard sell if your KM initiative hasn’t been set in motion by the executive level. When KM is inspired by the grassroots, it’s important to be smart about the metrics you gather, so you can demonstrate the value of even the smallest improvements. This article offers some good tips.

By Bob Armacost

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TECHNOLOGY Machine Learning Applications in E-Learning: Bias, Risks and Mitigation

There’s a lot of talk and content out there about machine learning being applied to customer service and enterprise search, but little about how it’s being applied in the learning & development context. This article examines the ethical concerns of how bias can influence adaptive learning models in negative ways.

Via CLO Media

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KMWorld Trend-Setting Products of 2018

KMWorld have released their list of Trend-Setting Products for 2018. It covers “not only emergent software directed toward human-like functionality but also more traditional offerings impressively refined. It encompasses artificial intelligence (AI), machine learning, cognitive computing and the Internet of Things (IoT), as well as more established categories like enterprise content management, collaboration, text analytics, compliance and customer service.”

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Thanks to subscriber, Ian Crawford, for sending through a link to academic research by Khaled Chiri. Khaled’s paper, Knowledge Sharing and Organisational Enabling Conditions, studied the psychology underpinning successful knowledge sharing cultures. The outcome of the research shows that it isn’t positive attitudes towards knowledge sharing that drives success, but rather, recognition of a person’s effort, their own confidence in their ability to share correctly, mutual trust within the group and their management, and aspirations for the development of new skills. Essentially, the research confirms what the KCS methodology considers to be so important: trust, coaching, recognition, and the space and opportunity to grow capabilities. The research model Khaled designed is based on the Theory of Planned Behaviour, and you can learn more, here.
Best wishes,

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