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Knowledge Bird

The Nest

The most helpful know-how from around the web.
Gathered by Knowledge Bird.
Saturday 13 October, 2018
Supercharging Customer Success
Hi <<First Name>>,

To coincide with the first Supercharging Customer Success lunch & learn event, I’ve launched a coaching program for those of you who want to get into the details of Knowledge Centered Service and manage the adoption program yourselves. If this sounds like you, we start with an introductory meeting and have monthly catch-ups. I will provide you with resources along the way and unlimited support, via Slack, between meetings. Find out more from the website and request a no-obligation introductory meeting, if you’re keen.

Best wishes,

And here are this week’s links...

Selling KM—Use the Keys to Success

Stan Garfield is one of the most prolific people I can think of in the knowledge management arena. Here, he provides an excellent resource via a one hour webinar. If you’re a visual person and prefer your tips in text, you can scroll through the video and get plenty of practical tips from the slides Stan has produced.

Watch here
#TheCRConnect
Another community management event was on recently, this time in the US, care of The Community Roundtable. Have a scan through #TheCRConnect hashtag on twitter for some great shares.
Check out the tweets
KMBoK

The KMBoK is the new home for the old Knowledge Bucket. The Knowledge Bucket was a collection of resources on Wikispaces, maintained by a dedicated few knowledge management practitioners. The new home is still in progress, but there is already a substantial amount of helpful info up there.

Visit here
Has some new knowledge-enabling tech come across your radar? Let me know by replying to this newsletter.
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