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The most helpful know-how from around the web.
Gathered by Knowledge Bird.
How we defined the problem in our workshop plus a plan on a page
Much of the work knowledge managers do is facilitation. We draw knowledge out by facilitating online and face-to-face conversations, we draw on whiteboards, and we draw on post-it notes. I love it when people share their facilitation notes from workshops they’ve run. No one runs a workshop in the same way as someone else, so there’s always something to learn. James King is an agile coach and consultant and he’s shared a tongue-in-cheek, though pretty accurate, account of how he ran this Plan on a Page session.
The Best Knowledge Base Is Filled With Users' Questions. Not FAQs. Not Speculation. And Certainly Not What the COEs Want...
When it comes to knowledge bases, customer-context is king, as KCS folks say. This article from Gaylan Sankey demonstrates how that works for the sorts of questions HR teams field. Basically, her advice is, if someone asks the question, document it, even if it’s a dumb one.
DNV GL warning of ‘time bomb’ knowledge loss for oil industry

Knowledge loss is an imminent danger for organisations with a Boomer-heavy workforce. The energy sector is one of those industries right in the cross-hairs of this problem and this article gives some insight into how that looks.

Seven big new things in knowledge management
A round-up of some recent news in KM. In this article, you’ll find out the latest info on where the new KM standard, ISO 30401, is at and the beginnings of knowledge management professional education and society membership.​

By Bruce Boyes

This twitter thread captures the fears behind why we find ourselves not using those learning opportunities that come at the end of a project or piece of work. To avoid making the same mistakes, we need to give people the psychological safety to admit them in the first place.

By Laura Klein

Knowledge Tech Spotlight

Australian company, Knosys, is an ASX-listed enterprise knowledge management platform raising funds to accelerate sales and marketing on the back of a huge contract win from Singtel Optus. Knosys offers machine-learning functionality via KnowledgeIQ, which delivers personalised information to staff and customers. Via this press release.
*Disclaimer: As a referral partner, if I make an introduction to Knosys that results in a sale, I stand to gain a small referral fee.

By the way, did you know the Greek word for knowledge is gnôsis?
Got a lead on new knowledge tech? Reply to this newsletter and I’ll check it out.

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