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Knowledge Bird

The Nest

The most helpful know-how from around the web.
Gathered by Knowledge Bird.
Saturday 29 September, 2018
10 characteristics of a great KM Sponsor

Not a new post, but the content is evergreen and perennially important: how to know a great sponsor when you need one.​

By Chris Collison

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The how and why of knowledge mapping in a short YouTube from APQC

For a little more information, check out this post from Stephen Dale. There’s not a lot of current content out there, but no single way to do knowledge mapping, so use the ingredients each post lists and freestyle it to suit your style and organisation. If you hold a knowledge mapping workshop, I’d love to read how it goes and would welcome a guest post or a link to your own!
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The 7P’s of Community — A Simple Framework for Building Belonging

If you’re establishing a community of practice, here are 7 super-important Ps to get right.​

By David Spinks

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Zoom & Skype call tips (the secrets of video conferences)

A basic but valuable how-to on how to conduct yourself during online calls. We all make at least one of these mistakes.​

By Seth Godin

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Is knowledge management part of the 4th wave of technological revolution?

Nick Milton has provided a good TL;DR on some analysis that places knowledge management as a human response to the networked information that computers have enabled. Seems legit, and I think automation has created the burning platform knowledge management has been needing.

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From Knowledge Bird HQ

I spoke to Roy Atkinson on the Single Point of Contact Podcast about knowledge management in the age of AI and machine learning. We covered lots of things in this 30 minutes, so pop it in your ears while you’re on your commute.
Listen here
Coming up in Melbourne on October 18th…

Supercharge Customer Success is a 90 minute Lunch & Learn workshop I’m putting on at WeWork Collins St. Find out what gets in the way of success and learn the basics of Knowledge Centred Service over a sanga. 🥙🤯
Supercharge Customer Success
Register here
Hope to see you there. If you’re in Sydney and interested in the same workshop, reply to this email, and I’ll get the ball rolling.

Best wishes,

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