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out on the edge

Out on the edge

In my work as a conference director, I’ve held firm to the belief that the role of keynote speakers is to push the boundaries of delegates into foreign concepts and new ideas. The breakout sessions drive home the implicit knowledge of those who share your particular kind of expertise. Harold’s post explains how you can increase your surface area for exposure to new information and how communities of practice help you to go deeper so you can work on the more complex problems we’ll be dealing with more often as the humans in the room.

By Harold Jarche

The Problem with People and Knowledge Collecting

The Problem with People and Knowledge Collecting 

This is a super-helpful post about understanding the underlying fears beneath roadblock-behaviours common to knowledge sharing efforts. There’s a list of 5 types of fears and how they manifest. When you introduce a knowledge sharing initiative, especially when there’s a process change involved, it’s critical to explain the why and the outcome you hope to see.

By Deborah Monroe

Successful AI Projects Seek A Spectrum Of Outcomes

Successful AI Projects Seek A Spectrum Of Outcomes 

The spectrum of seven outcomes for AI. This gives you a scale for understanding what AI can offer, so that you can have more meaningful conversations about your objectives for introducing automation.

By R Ray Wang

So Much Community Data, So Little Insight

So Much Community Data, So Little Insight

The Community Roundtable provides advisory, network, and research to community management professionals. This post is Rachel’s take on the lack of engagement analytics in community platforms. Community managers have traditionally struggled to demonstrate ROI and consequently suffer lack of adequate budget and support from the executive levels. Her analysis includes insight into what kind of measurements are desirable, which makes this post particularly helpful for vendors of platforms that have a social component.

By Rachel Happe

Knowledge Tech Spotlight

Yext
Yext is a conversational knowledge assistant for retail. From the press release: “Yext is a Digital Knowledge Management platform which allows businesses to better control how their customers experience their brand. It gives you more access to the intelligent services driving consumer discovery, decision and actions such as maps, apps, search engines, voice assistants and more.”
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