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Saturday 24 November, 2018
Last week was busy in Melbourne for knowledge management folks interested in the face-to-face events. The Australian Society for Knowledge Management kicked off the week with their annual conference, with representation from global and interstate KM speakers and forum leaders. Go back through #auskm2018 for some useful insights throughout the two days.
Check out the tweets
Write the Docs Australia

Two of us from the AusKM event also happened to be at the Write the Docs Australia event at the end of the week. Write the Docs is a growing community serving to connect technical writers around the world. The SaaS landscape has made way for explosive growth in the tech writing discipline, and knowledge management strategy can help tech writers create more value from the work they do. Here are a few of the videos I’m highlighting from the second day, care of @mrpatto on docs and support, @dan_stevens9190 on creating good doc experiences, @davidwitteveen on KCS, and @matthewbordern on docs as code.

Zendesk Sunshine

Zendesk announced it’s new CRM platform play, to much fanfare, last week but the lede was buried way down in the press release. The strategic partnership with Amazon Web Services has paved the way for predictive customer engagement and other automation thanks to the ability for partners to build on AWS’ SageMaker machine learning service. This is exciting times for app builders; I just hope Zendesk’s marketplace channel can mature enough to provide the best outcomes for creators and customers alike.

Learn more
Machine Learning for Business

Speaking of machine learning, Doug Hudgeon is literally writing the book on Machine Learning for Business. Follow along as chapters are released and get inspired for how machine learning could maximise the value of your knowledge management (and other) efforts.

Read more
That’s it for this week. By the way, are you on LinkedIn? Connect with Knowledge Bird there, too.
 ANZ Knowledge management career survey 2019
Best wishes,

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