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Knowledge Bird

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The most helpful know-how from around the web.
Gathered by Knowledge Bird.
Thursday 5 July, 2018
What’s more important for knowledge managers: education, or skills and experience?
A recent RealKM article addressed the age-old question about skills and experience vs education as it applies to knowledge management. The collective of professionals that identify with knowledge management is a complex group. We come from many professional backgrounds, specialise in different focus areas and in different “sub-disciplines”, so you can imagine the mixed approach to qualification. Add your voice to the discussion.
These 7 Questions Will Change The Way You Lead Forever
Coaching can be a regular feature in the knowledge manager’s typical interactions. This article gives you the 7 most useful questions you can ask when you find yourself in a position of coaching someone through transitioning their thinking processes or behaviours.
Strategic Planning for Knowledge Management

It isn’t knowledge management if the activities you undertake don’t feed the company goals. Here’s a good summary from APQC’s Cindy Hubert on how to connect knowledge management to strategic objectives.

Auditing and Knowledge Management
ISACA have published a white paper called Auditing and Knowledge Management. From the blog post...“Auditors must collect necessary and sufficient information to produce a rational and comprehensive analysis; many auditors need to document appropriate evidence to explain and defend potentially adverse findings. All auditors require expert knowledge of governmental regulations, business norms and practices, and often generate new knowledge about the regulations, norms and practices that they examine during their engagements. Because audit plans depend so heavily on the expertise of auditors, the quality and comprehensiveness of the information they collect, and the findings they produce, a systematic approach to knowledge management becomes critical to ensure the accuracy, efficiency and quality of audit engagements across all business disciplines.”

Knowledge Tech Spotlight

Just as there is untapped knowledge in collective groups of people, there is untapped knowledge in data. Without context, data queries can easily become bloated and the reason for collecting the data in the first place can be lost as an organisation changes. Sydney-based, early-stage startup, Kada, applies knowledge management methods to data analysis by capturing the action analysts and systems take on queries and building a knowledge base; it provides context to analysts by connecting and correlating that data and knowledge; and then runs machine learning across those records to provide analysts with feedback.
Hecate adds context to code. According to founder, John Barton, “The conversations surrounding code are some of the most valuable metadata a team has and humans are very, very good at extracting meaning from them. Hecate will ingest all the comments and descriptions of code changes and present them in the right format at the right time for the right people.”
Got a lead on new knowledge tech? Reply to this newsletter and I’ll check it out.

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