Squelch.io just came up on my radar this week, though they announced Series A funding in May. Squelch integrates with popular SaaS customer support tools and provides contextually relevant interaction with the distributed knowledge sources that support agents need to be aware of but often don’t have time to synthesise on the go. From the press release: “Since Squelch is designed from the ground up for customer support and success teams, it lives within familiar workflows agents utilize regularly. The cloud-based application also gets smarter with each use and goes above and beyond enterprise search and knowledge management tools by taking into account the way support and success agents interact with information, customers, and each other.”
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