Copy
View this email in your browser
Knowledge Bird

The Nest

The most helpful know-how from around the web.
Gathered by Knowledge Bird.
Thursday 19 July, 2018

Knowledge Bird has flown the coop this week, so we’re bringing you a roundup of tips and resources from the Knowledge Bird blog. Enjoy!

Types of Knowledge

Types of Knowledge

Read more
Extending Slack for better knowledge management

Extending Slack for better knowledge management

Read more
Establishing good habits

Establishing good habits

Read more
The strategic KM map: a model in progress

The strategic KM map: a model in progress

Read more
Interviewing your experts

Interviewing your experts

Read more

Knowledge Tech Spotlight

Squelch.io
Squelch.io just came up on my radar this week, though they announced Series A funding in May. Squelch integrates with popular SaaS customer support tools and provides contextually relevant interaction with the distributed knowledge sources that support agents need to be aware of but often don’t have time to synthesise on the go. From the press release: “Since Squelch is designed from the ground up for customer support and success teams, it lives within familiar workflows agents utilize regularly. The cloud-based application also gets smarter with each use and goes above and beyond enterprise search and knowledge management tools by taking into account the way support and success agents interact with information, customers, and each other.”
Got a lead on new knowledge tech? Reply to this newsletter and I’ll check it out.

Swarm Conference
Share
Tweet
Forward
Share
Did you get here from a browser? Subscribe to get The Nest in your inbox.
Copyright © 2018 Knowledge Bird, All rights reserved.


Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.

Email Marketing Powered by Mailchimp