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Your workplace environment · Expect ransomware
Back to campus series ·  People Profile
IT@UofT infographic ·  Return to Campus ITS Toolkit

Your workplace environment

The Information Technology Services (ITS) community is preparing for the return to in-person learning, working and other activities in fall 2021, while also continuing to leverage the online innovations developed over the past year and a half. To help staff navigate new and evolving workplace environments, the ITS your workplace environment web page hosts frequently asked questions, best practices and resources to help you navigate your specific workplace environment. Visit the ITS your workplace environment web page.

The risk is real: Expect ransomware

There has been a significant increase in successful ransomware attacks after Colonial Pipeline paid $4.4M USD to hackers and meat producer JBS paid $11M USD. As members of a large institution, it is important for the U of T community to understand the risk of ransomware attacks and how to protect ourselves. Read these tips on how to protect your data and your devices.

Connect+Learn: Back to campus series

Getting ready to return to campus and want to understand the tools that are available to you? This August, join Connect+Learn's back to campus series. Enterprise Applications & Solutions Integration (EASI) will host information sessions on popular tools that can help your team prepare for a hybrid work environment and learn how these tools and applications can fit into your hybrid workplace. Check the calendar for upcoming sessions

AskRegistrar wins Quality & Productivity Award

University of Toronto's Mississauga (UTM) Office of the Registrar team has earned a Quality and Productivity Award for AskRegistrar, a system which optimizes registrarial student services and staff workflow in a remote environment. The program has shortened response times, with most questions now answered within one to two business days. Read more about this prestigious award and the AskRegistrar system.

IT@UofT People Profile - Do Anh Vu

This month, IT@UofT People Profiles talks to Do Anh Vu, Acting Associate Director of Information Technology (IT) in the Division of Student Life. Do Anh endures extreme weather to get the perfect shot on a digital single-lens reflex (DSLR) camera - a hobby that has produced a lifetime of memories since 1998. Do Anh also has a green thumb and spends time making his Toronto condo as green as possible with a variety of plants. Read the full profile here.
Have a People Profile suggestion? Email us!

Microsoft retiring Skype for Business on Jan. 31

Microsoft will retire Skype for Business Online as of Jan. 31, 2022. Until then, existing Skype for Business users at the University of Toronto (U of T) will experience no change of service. If your team is still using Skype for online meetings or in conference rooms, the EASI team recommends upgrading to Microsoft Teams. Read the full memo

Higher Ed Social Awards honours UTM Battling Burnout video series

UTM’s Battling Burnout video series has been awarded Best Administrative/Non-Academic Campaign of the Year at the inaugural Higher Ed Social Awards. The series features UTM staff and students sharing methods of dealing with pandemic-related stress. Watch the Battling Burnout video series on YouTube.

IT@UofT: Culture of learning

The new IT@UofT infographic illustrates how people across the tri-campus community live out the ITS "culture of learning" core value year-round. See the full infographic here.

Ten tech tips to prepare for return to campus

EASI has created a Return to Campus ITS Toolkit, which assembles information on key products and technologies that can help make your return to campus seamless. Use this toolkit to find information on products that can help your hybrid team stay connected when working on campus and remotely.  Review these toolkit tips to prepare for your return to campus.

Absence Declaration enhancement

EASI released an upgrade to the Absence Declaration tool available in ACORN. The enhancement allows administrators to track current, past and cancelled absences with more detail, including date, course, session, instructor, students’ notes and administrators’ notes. The administrators’ screens for Absence Declaration are housed on the Online Administrative Student Information Services (OASIS) platform.

Key ITS contacts
If you have questions and/or more information related to ITS or workplace environments, please contact This mailbox is regularly monitored.


E-token to migrate to UTORMFA

Beginning in fall 2021, e-token authentication for high security logins will begin migrating to U of T's multi-factor authentication (MFA) solution, UTORMFA, which has already been adopted by over 9,000 members of the U of T community. Learn more about the UTORMFA migration process.

Beware of phishing attacks

A recent phishing attempt was received by members of the University community. If you receive a suspicious email, report it to or use the “report message” function in your Office 365/UTMail+ inbox.
Learn how to identify and report a phishing attempt.

In case you missed it
Visit the ITS events calendar for more information on the virtual town hall.


Connect+Learn, Back to Campus: Tools for re-entry
August 3, 2 to 3 p.m.
Want to understand the tools that are available and can assist you and your division in your return to campus? This session will provide an overview of ITS’ Return to Campus Toolkit. Visit Connect+Learn to learn more.

Connect+Learn, Microsoft Bookings: Office hours and appointments
August 4, 10 to 11 a.m.
Learn how to use Microsoft Bookings to manage office hours and other appointment types. There will be time for Q&A at the end. Visit Connect+Learn to learn more.

Connect+Learn, Stay on track with Planner, Tasks and To Do
August 5, 11 a.m. to 12 p.m.
Microsoft Planner, To Do and Tasks are integrated tools that can help your hybrid team stay organized, on track and connected. Use these tools to visually organize, prioritize and track different types of teamwork, including projects, initiatives and simple tasks. Visit Connect+Learn to learn more.

Connect+Learn, Online storage with SharePoint, OneDrive and Teams: What to use when
August 5, 2 to 3 p.m.
Are you overwhelmed by all the Microsoft 365 options and not sure how they relate to each other or what you should use when? Join EASI’s information management team for an interactive discussion on how these products fit together in the information lifecycle so that you can find the best fit for your needs. Visit Connect+Learn to learn more.

Accessibility and language 
August 26, 2 to 3 p.m.
This session will provide participants with a foundational knowledge on how communication and language can create barriers to accessibility, and how to address these barriers. Register now.

Note: All events are listed as Eastern Standard Time (EST).

ITS New Staff: July 2021

Please welcome:

Eddy Robert
Manager, Finance, Operations & Administration, Business Operations & Administration (BOA)

Carly Popenko
Communications Coordinator, Education, Awareness & Culture (EAC)

Kalyani Khati
Associate Director, Information Security Strategy, Information Security & Enterprise Applications (ISEA) 

ITS Milestones

Congratulations to the following ITS staff for reaching U of T service milestones in July 2021: 

Farah Ally — 10 years
Michelle Da Ponte — 15 years
Armin Krauss — 10 years
Laurel Williams — 20 years

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