New work: Loop
Loop enables people that receive humanitarian or development aid to share their feedback and experiences to shape the quality of local services. The service is available to anyone and accessible online, by text or voice, in their own language.
We collaborated with Sonder Collective as part of a globally distributed team to design and test new features for the platform. Our focus was to make it easy for moderators to review incoming stories and provide human translation for stories in local languages. Additionally, we’ve been involved with testing usability proposals with real users, polishing the overall look and feel of the platform, and making the website accessible for anyone.
Loop is currently empowering communities in the Philippines, Zambia, Indonesia, and Somalia, with more countries to follow.