Email not displaying correctly? View it in your browser.
Monday Morning Notes
July 11, 2011
from the desk of Chuck Violand... 


Good Monday morning, <<First Name>>—  

         When the challenges of growing a business start to close in on you and even the smallest things feel overwhelming, it’s a good idea to step back and take stock of what is truly important in life.
          In today’s Note I relate a recent incident that reminded me of some of the best business advice I’ve ever received. Today I share that advice with you.     

Enjoy!
Chuck



 




ARE YOU LOVED?
by Chuck Violand... 

           Periventricular Leukomalacia (PVL) is a form of brain injury most often found in premature or low birth weight babies. It’s often caused by decreased blood or oxygen flow to parts of the brain, or damage to the cells that support neurons throughout the nervous system. Affected infants generally exhibit motor control problems or other developmental delays. Yet, as the young couple stood before us and explained how relieved they were to know at last why their young son wasn’t developing the way other children do, they had smiles on their faces. They explained how the doctors told them that in spite of having PVL Cy might one day be able to walk and talk like other children and that PVL isn’t congenital. As a result, Cy may someday even have a brother or sister.   
          As I listened to this courageous mother relate her story I was reminded of some profound words of wisdom I received from a business consultant when I was a young, frustrated business owner. I must have been complaining about my business; fretting over the usual litany of slow sales, negative cash flow, and employee problems. The consultant I was working with, a very wise man, looked me straight in the eye and asked “Are you in love?” I wasn’t exactly sure where he was going with his question, or even why he asked it, but I answered “Yes. I’m very much in love with my wife.” “Does she love you?” he asked. Once again, not knowing exactly how the answer to his question was going to help my poor cash flow, I told him yes, that as far as I knew she loved me, too. Next he asked “Are you healthy?” Although it might be hard to picture my current soft body as a chiseled block of granite, at the time I was still running competitively and was in reasonably good shape, so I answered yes. By now it was clear he was setting me up to hit me off the tee. “If you’re loved and you’re healthy, you’ve got it made. Stop worrying about your business; we can fix that.”  
          He went on to explain that businesses will come and go, but being loved and in good health are the truly important things in life. When you get those two things right you can face the challenges of business from a much stronger foundation, and you’re much more likely to address them head on.
          To this day those stand as some of the wisest words I’ve received in business and I’ve passed them on generously over the years. They appear to be timeless. While challenges in business will never go away (although they should change), the longing to be loved and to be healthy remains constant. 
          Is it frustrating when your customers string you out by not paying their bills? Sure. Is it unnerving when a competitor wins one of your best, long term customers? Absolutely! No doubt there are times you want to scream as you struggle to get your employees to do their jobs, or to even show up for work on time. But there is a cause and a solution to each of these business problems. In the grand scheme of things these issues, as overwhelming as they may feel at the time, pale in comparison to the loss of love, or to debilitating health.
          Thirty years ago my business consultant, Bob Jacobson, had it right and it’s right to this day: when you’re healthy and in love, business is a piece of cake. 

C.




You have our advance permission to republish this article as long as you do not sell it. The author's name and Web address must appear in all reprinted articles. 


RESTORATION ESTIMATING 
 
 
Win More Often 
 
Your goal in writing winning restoration estimates goes beyond finding a number — you want to pump sales, increase closure rates, and improve gross profits. Operational goals start with a systematic scope, relying on good habits of damage documentation and assessment. From learning how to use powerful tools like Xactimate and your laptop to preparing winning presentations, this intensive training packs information, proven tools, and hands-on learning into 2 well-worth-your-time days. To maximize learning, we limit each class to 25 students 

 


Course Benefits

Increase Sales:

  • Develop complete and accurate scopes
  • Minimize price objections from customers and adjusters
  • Build trust and rapport with clients and adjusters
 

Increase Closure Rate:

  • Build trust with customers
  • Sell jobs through customer education
  • Provide timely estimates
 

Increase Gross Profits:

  • Accurately price jobs
  • Understand production contingencies
  • Minimize supplements and negative change orders

 




Topics 

* Damage Assessment
* Scoping a Loss
* Tips & Tricks for Large Losses
* Proper On-Site Documentation
* Salesmanship
* T&M v. Unit Cost Estimate Formats
* Line Items & Accurate Pricing
* Tips & Tricks for Xactimate
* Presentation of the Estimate
* Negotiation techniques

  

  
 AUGUST 18-19
CANTON, OHIO



Call now to register
800.360.3513


 


You are receiving this email because you requested to join our Monday Morning Notes newsletter either through Chuck Violand or violand.com.

Unsubscribe from this list | Forward to a friend | Update your profile

Mailing address:
Violand Management Associates
7026 Mears Gate Dr NW
North Canton, OH 44720

Telephone:
330.966.0700

Facebook LinkedIn

Add us to your address book

Copyright (C) 2011 Violand Management Associates, LLC All rights reserved.
Email Marketing Powered by Mailchimp