Can Chatbots Improve Humanitarian Response?
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Surprise! You have probably interacted with a chatbot - conversational computer programs that help you check your finances, make travel reservations, order pizza, and even teach college classes.
Beyond novelty, what opportunities exist to use chatbots to assist humanitarians and development practitioners?
To start with, we can use chatbots to improve constituent services. We can now leverage the rise of mobile messaging services like WhatsApp, Facebook Messenger, Line, Kik, and others, to make custom chatbots, for social services, like FoodBot and Bolsa Familia.
Next, we can go beyond services to actual program delivery. Initiatives like Wysa, which delivers needed psychological support via chatbot, show a future where chatbots could be a core program delivery modality.
Yet despise the hype and potential, there isn’t much evidence that chatbots actually increase reach and impact of development programming and humanitarian response.
We do have chatbot case studies that raise interesting questions on what it takes to make chatbots actually work:
- What can we learn from existing efforts, and failures?
- When are chatbots appropriate? When are they not?
- How important is the chatbot design process?
- Who is measuring the success of chatbots in humanitarian response?
- Where does user privacy and data security limit chatbot functionality?
Please RSVP now to join the next Technology Salon Amman for a vibrant discussion about chatbots with these thoughts leaders:
RSVP is required for participation and we’ll have refreshments for an afternoon rush, but seating is limited. Once we reach our 35-person capacity there will be a waiting list!
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About the Technology Salon
The Technology Salon™ is an intimate, informal, and in person, discussion between information and communication technology experts and international development professionals, with a focus on both:
- Technology's impact on donor-sponsored technical assistance delivery, and
- Private enterprise driven economic development, facilitated by technology.
Our meetings are lively conversations, not boring presentations. Attendance is capped at 35 people - and frank participation with ideas, opinions, and predictions is actively encouraged.
It's also a great opportunity to meet others motivated to employ technology to solve vexing development problems. Join us today!
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