Connecting the home and community support sector, First Nations Health Action Plan, and more updates!
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May 2016


At OCSA, one of our strengths is the diversity of our membership. OCSA members provide a wide variety of health and wellness services to a full range of clients, at organizations of all sizes, right across the province. We're proud to represent this group of committed organizations working towards the common goal of helping Ontarians live independently at home and in their communities for as long as possible.

But the diversity of the home and community support sector also has its challenges. It isn't always easy to share our discoveries, best practices and success stories with one another. For that reason, we've organized a meeting to bring together representatives from all the LHINs for a day of learning and idea generation - read more about it below. That's also why we're excited to feature our members' accomplishments and news in this newsletter - please keep submitting them to!

Of course, the best opportunity to connect with your home and community support peers is our annual conference October 18 & 19, 2016. We received phenomenal responses to our call for abstracts, focused on presentations and posters that will help organizations prepare, adapt and thrive in a changing health care environment. Stay tuned for program details coming very soon!

Thank you for your valuable contributions to our sector,

- Deborah Simon, CEO

UPCOMING EVENT: OCSA Hosts Network2Network Meeting

OCSA will host executive leaders of LHIN-based Community Support Services Networks in early June at Peel Senior Link in Mississauga. CSS Networks can be found in 12 of Ontario’s LHINs through which providers collaborate on service delivery, share back office services and receive and exchange information.

These leaders will share local innovation, best practices and new service models, and generate ideas for how CSS Networks and OCSA can work together to support ongoing sharing and spreading of network developments and innovation.


Did you know: In addition to the public OCSA Bulletin, OCSA member organization leaders receive an exclusive Members' Update containing inside information and policy updates. The latest issue went out in March - visit the Members Only section of the website to check it out!

Not a member yet? Learn more about the benefits of membership!

Conference Sponsorship and Exhibit Opportunities

Interested in connecting with over 800 senior management and front line workers in home and community support?  Exhibit Space and Sponsorship Opportunities are available for the 2016 OCSA conference “Prepare, Adapt, Thrive!” (Oct. 18-19) and the PSNO Training Conference (Oct. 20).

This is a unique opportunity to showcase your organization or product, and demonstrate your goodwill and alignment with OCSA’s vision to strengthen and promote home and community support as the foundation of a sustainable health care system.

Sponsor & Exhibitor Information - OCSA Conference
Sponsor & Exhibitor Information - PSNO Training Conference

Ontario Launches $222 Million First Nations Health Action Plan

Last week, the Ministry of Health and Long-Term Care announced that Ontario is investing nearly $222 million over the next three years to ensure Indigenous people have access to more culturally appropriate health care and improved health outcomes.

The First Nations Health Action Plan includes improving access to home and community care services, including on-reserve, funded at $25 million over three years and $14 million ongoing.

OCSA congratulates the Ontario government on this historic investment, and looks forward to working with the government and our members in First Nations communities to close gaps in health services.

Click here to read more.

Don't Miss Out on Our Wage and Benefit Survey!

OCSA will be conducting a wage and benefit survey for home and community support during 2016. One of the great benefits of being a full member of OCSA is that those organizations will receive a free copy of the survey results – as long as they participated in the survey.  If your organization is interested in being an OCSA member or in the survey itself, please contact David Hughes at

Welcome to OCSA!

OCSA welcomes Circle of Care and Mnaazadowin Health Services Inc. as new Full Members. 

Circle of Care has been providing services in the Toronto area since 1974.  Initially launched as a demonstration project called Coordinated Services to Jewish Elderly, Circle of Care has expanded its mandate to serve individuals of many faiths and cultures and people of all ages in the Central LHIN.  Interim President/Vice President Carey Lucki leads a staff of 525 that serves 7000 clients annually. 

Mnaamodzawin Health Services Inc provides programs to each stage of life to the Aundeck Omni Kaning First Nation in Little Current.  In addition to home care and community support services, they provide programs for community health, mental health, diabetes, healthy child development and healthy babies.  Julie Morin is Executive Director. 


Are you thinking about starting a QI project in your organization or developing a Quality Improvement Plan?  If so, check out our free recorded webinar that will help you articulate your priorities for improving service delivery in a way that is specific and measureable. Before viewing, please download and print the accompanying PowerPoint presentation and have a pen or pencil handy.  We’ve incorporated quizzes into the webinars, so you’ll have the opportunity to test your knowledge!  Here’s the link!  Quality Aims: The Foundation of a Quality Plan.

OCSA is committed to supporting the Home and Community Support sector to achieve our common goal of providing the highest quality experience to clients. Through our website, The Quality Advantage, we are able to provide numerous QI tools and resources, stories from the sector, and provide training updates.


Events and programs hosted by OCSA members. Are you an OCSA Member who would like to promote an event or program in our next issue? E-mail a link and one-sentence description to

Share Feedback on Draft Quality Standards

Health Quality Ontario will soon introduce Quality Standards for Ontario, a concise set of easy-to-understand statements outlining the best care possible for patients with selected conditions, and based on the best available evidence.

A draft of the first three Quality Standards is available for feedback until June 14, 2016. They are standards on schizophrenia, major depression and on the behavioural symptoms of people living with dementia.

Click here to read the draft standards and share your feedback.

Registration Details

COMING SOON: Refreshed Meals On Wheels Standards

Ontario Meals on Wheels providers are working collaboratively through OCSA to refresh program standards for this important service which provides food security to nearly 70,000 clients annually. Dale Mayerson, a volunteer Registered Dietitian, has worked with the committee on adapting Canada’s Food Guide to develop minimum portion standards and new standards which will be vetted by provincial Meals on Wheels providers across the province.

More Than Just A Meal

"Many of our clients are housebound for various reasons and we are often the only human interaction they have that day. If we are unable to get an answer at the door we will alert Community Care immediately. On many occasions this has been proven to be a crucial intervention."

- Wendy & Peter Mars, Meals on Wheels volunteers, Community Care Peterborough


Upcoming Training:
interRAI Community Health Assessment Workshop
June 14, 15 and 16, 2016 in Toronto

This comprehensive three-day workshop will equip new assessors with the skills and confidence they need to conduct quality interRAI CHA assessments, and use the information to inform and evaluate personalized care plans. In a supportive and engaging environment, participants will learn the general principles of conducting a competent interRAI assessment and learn how to accurately document client information through the interRAI CHA system.  For full workshop information and registration link, please click here.

Did you know that we deliver interRAI CHA training all across Ontario?  If you’d like more information about how we can bring this workshop to your community, call us at 800-267-6272 or 416-256-3010 ext. 229 or email

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Quick links from around the sector.


Job postings from OCSA member organizations.
  • VON Canada is seeking an innovative and passionate leader for the role of District Executive Director, Community Support Services, South-West Region. Visit for details. Please submit your application by June 12th. Candidate applications will be considered as received until a final selection has been made.
OCSA is pleased to advertise job opportunities on behalf of our members. To be included in our next issue, please e-mail a link to the posting, job location, and application deadline to

Please submit at least 4 weeks before applications close.
Copyright © 2016 Ontario Community Support Association, All rights reserved.

Across the province each year, over one million people receive home care and community support services – and the need is growing. The Ontario Community Support Association (OCSA) champions a strong, sustainable home and community support sector for all Ontarians. Our not-for-profit, community-based member organizations provide a wide variety of health and wellness services which help a full range of clients, including seniors and people with disabilities, remain independent in their own homes and communities. These compassionate and cost-effective services improve quality of life and prevent unnecessary hospitalizations, emergency room visits and premature institutionalization. They are the key to a sustainable health care system for Ontario. For more information, visit 

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