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Visit rostrvm May 2011  
"rostrvm allows us to offer value-added services by giving us a platform that is not just about telephone and voice facilities. It enables us to develop a new range of multimedia services such as email and other web facilities"
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The latest news from Rostrvm Solutions
 

Welcome to rostrvm News! This edition features tips on integrating social media into the contact centre and a free copy of 'Best Practice Guide 2011'

 
 
 
Integrating social media into the contact centre

Embracing social media for many contact centres will enhance business and gaining experience in the use of it now could be the difference between being competitive in five years time or losing the race. There are some do’s and don’ts to consider before launching in and here are the main ones:

1. Don’t panic and assume that social media is a must – carry out some research to check that these platforms are relevant and appropriate for your brand and customer base. 

2. Do set out a well considered and thorough social media strategy before you start procuring, training, recruiting... merely dabbling can be a dangerous pastime because of the public nature of social media - and you must abide by the rules of each channel. Be prepared and informed so that you get it right first time.

For more do's and don'ts, click here
 
 
Free Best Practice Guide 2011

We are giving away free copies of the Professional Planning Forum's 'Best Practice Guide 2011' to the first 10 people who respond. Packed with tips and articles to help you get the most out of your contact centre this year, it is an invaluable resource for anyone involved in contact centre planning. To get your free copy, please email us

 
     


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