Customer Satisfaction: To Fix It, Measure It!
Whilst carrying out our recent customer satisfaction survey, we have been helping our customers to improve the levels of their own clients’ happiness. Feedback shows that many of our customers are reaping the benefits of being able to measure criteria such as: staff activity levels, accuracy of transactional processing and work volumes. This information has allowed managers to optimise performance in their contact centres and in turn, improve their customer satisfaction levels. To get the full story, click here