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Visit rostrvm April 2011  
"At the risk of sounding clichéd, Rostrvm really does what it says on the box and we are very excited about being able to use more and more of its functions over the coming months"
  Fidessa
The latest news from Rostrvm Solutions
 

Welcome to rostrvm News! This edition features the effects of the Government Spending Review on your business and the results of our Customer Satisfaction Survey

 
 
 
Government Spending Review: How has it affected your business?

Whether you operate in the public or private sector, you will have been affected by one of the most talked about financial news of last year: the Government Spending Review.  Many organisations tasked with delivering services with reduced budgets predict huge cutbacks. But reduced budgets do not necessarily equal reduced services. Exploring innovative ways of acquiring the technology you need and eliminating hidden costs are just some of the ways you can make the budget you have, work even harder for you. For more ideas, click here


 
 
Customer Satisfaction: To Fix It, Measure It!

Whilst carrying out our recent customer satisfaction survey, we have been helping our customers to improve the levels of their own clients’ happiness. Feedback shows that many of our customers are reaping the benefits of being able to measure criteria such as: staff activity levels, accuracy of transactional processing and work volumes. This information has allowed managers to optimise performance in their contact centres and in turn, improve their customer satisfaction levels. To get the full story, click here

 
 
Coming up in the next edition of rostrvm News...

Top 10 do's and don'ts of integrating social media into the contact centre

 
     


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