rostrvm and the History of the Call Centre
As it stands, more than one million people are employed by contact centres in the UK. This is a staggering number considering the industry is relatively young. How did the modern call centre come about and what were the key advancements that made it possible?
Rostrvm Solutions was established in 1986 as the technology division of royalblue,
a financial trading applications company, although its inception goes back to Intercom Data Systems (IDS), which was founded in 1981. A change of name by IDS to royalblue
technologies in 1986, coupled with a new public image saw its CTI platform, rostrvm
, quickly emerge as a leading UK player in the telephony software market.
With its extensive experience and successful track record in supplying customer contact software solutions to household-name call centres and some of the largest telecommunication enterprises, Rostrvm’s heritage in telecommunications is unparalleled.
Today, Rostrvm Solutions is privately owned and its workforce, some of whom have been with the company for over 20 years, are extremely experienced and committed to the contact centre technology sector. Rostrvm’s continued commitment to technological and commercial innovation led to recognition by global consulting firm Frost & Sullivan and the presentation of an award for "Global Excellence in Technology Innovation".
With customers spanning a wide range of industries and contact applications, the future remains bright as rostrvm continues to progress and innovate. Information on the rostrvm application suite for inbound and outbound, desktop rationalisation, performance management (including blending), back office optimisation and multimedia functions such as Internet, email, mobile phone, as well as ‘Software as a Service’options can be found at www.rostrvm.com
To read the full history, click here