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Visit rostrvm 02/17/2011  
The result has been that every call is answered promptly - we don’t have any lost calls and customers never have to queue to speak to us."
Cambridge University Press
The latest news from Rostrvm Solutions
 
Welcome to the new look rostrvm newsletter! We hope our new style, coupled with the latest news from rostrvm and beyond will keep you updated on new ideas and hot trends in the call centre industry 
 
 
 
Make One Change in 2011

As a call centre manager, you may have plenty of ideas to kick-start performance for 2011 in your call centre but how many of those ideas will realistically make it past Easter? We think introducing ONE manageable improvement such as offering staff regular training & development opportunities or reviewing incentives may just be the trick to boosting and maintaining consistent success over the next 12 months. For more inexpensive ideas to try, click here
 
 
Customer Satisfaction Survey

A big thank you to all our customers who completed our annual customer satisfaction survey. Your feedback helps to ensure that we provide you with the best possible service. If you have not yet completed the survey and would like to, please click here to begin
 
 
Coming up in the next edition of rostrvm News...
  • Rostrvm Opinion: "Hot Topic for 2011 is BackOffice"
  • Our definitive guide to upcoming industry events: SEECF, Call Centre & Customer Service Summit, Professional Planning Forum
 
     


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