November 2020 
Scroll down for this month's workshops, school Information, COVID-19 links and more.

Office Hours 

The office is open on TUESDAYS, 9:00am - 4:00pm, for limited, in-person appointments. You must have an appointment to come inside the office. Call us! 519-836-2222

Our staff is working five days per week to offer many services by phone and video chat. ISGW's workshops, conversation circles, classes, employment programs, language assessments, etc. are all available online.

CLICK HERE for a detailed list of the changes we've made to keep everyone safe while visiting our office.
IRCC Information - applications
Travel Documents 
If you don’t need a travel document urgently, wait until normal services resume to apply. Due to COVID-19, you can only get travel document services in Canada if you have a valid reason to travel urgently. CLICK HERE for more information.
Canadian Passport Applications
Mail-in passport services in Canada has resumed if you need a passport in more than 30 days. It is recommended that you don’t finalize any travel plans until you get your passport. If your passport expired on or after February 1, 2019, you now have an additional year to renew your passport, rather than applying for a new one. This means you can wait to renew it. You can do so any time within 2 years of the expiry date. CLICK HERE for more information.
PR Card Renewal
Due to COVID-19 applications are not being processed normally. The current processing time to renew/replace a PR card is 120 days. For a new PR card the processing time is 122 days.
Youth and Families
SWIS program graphic
Due to COVID -19, SWIS workers will be working remotely by phone and email to provide day-to-day settlement support to youth and families.

Katty Lam: 226-332-0785,
Stella Lim: 226-821-4454,
Binaya Nyaupane: 226-821-0524,
Kaileigh Wenstrup: 226-332-0790,
Ali Zaidi: 226-332-0783,

If you are a school principal and have newcomer families in your school who would benefit from our support, contact us! For schools in Wellington County, contact Ali Zaidi at 226-332-0783, For schools in Guelph, contact Katty Lam at 226-332-0785,
We've created a page on our website of useful links to school information from school boards, public health and more. CLICK HERE

puzzle graphic

Join us for youth activities and information sessions over Zoom. Wednesdays, 4:30pm - 5:30pm  DOWNLOAD FLYER   To register, CLICK HERE

Watch for information about our Youth Leadership Program coming soon! Interested in joining? Contact Emma by email:

Join us for an amazing opportunity to learn valuable information about Ontario and the Guelph community! DOWNLOAD FLYER Students will earn volunteer hours for this session.

Friday, November 27, 10:00am - 4:00pm  CLICK HERE to register.

instagram giphyFor information about youth programs, contact Kaileigh by email: or cell / WhatsApp: 226-332-0790 or Stella by email: or call/text: 226-821-4454


Career Education Council Guelph-Wellington-Dufferin
NEW PROGRAM for youth: Stronger Together gives youth the opportunity to strengthen key skills crucial to teamwork in school, the workplace and other team settings. CLICK HERE for information.

Guelph Wellington Local Immigration Partnership 

If you know anyone who might be interested in taking the survey, please forward it along to them. We really appreciate your support!

November Workshops
STAYING WELL IN 2020 (for women) 
Tuesdays, 12:30pm - 2:30pm
New session: November 10, 17, 24, December 1
Join us online via Zoom with Al-Qazzaz Foundation for Education and Development to build a mental wellness first aid kit, get tips for healthy living, learn therapeutic recreation, share stories and ask questions. DOWNLOAD FLYER   To register, CLICK HERE.

Contact Nuhad at 519-836-2222, ext. 236 or email:
SECOND CAREER (in Spanish) 
Wednesday, November 18
11:30am - 12:30pm

Join us online via ZOOM to learn about second careers options, the Second Career program in Ontario, and how to qualify for this provincial program. The presentation will be delivered in Spanish by Yorlenis Proenza, Employment Advisor, from Lutherwood Employment Services. DOWNLOAD FLYER (in Spanish)  To register, CLICK HERE.

For more information contact Jenny at 226-458-8806 or email:
Friday, November 20
10:00am - 11:30am

Join us online via GoToMeeting for an overview of the sponsorship process with Said Nixon Bangura from the Refugee Sponsorship Training Program. DOWNLOAD FLYER   To register, CLICK HERE.

Please register in advance to receive information on how to access the workshop via GoToMeeting. Contact Huria at 519-836-2222, ext. 263 or email:
Wednesday, November 25,
10:30am - 12:30pm
This is an ONLINE employment readiness program for newcomers interested in preparing themselves for the Canadian workplace. Topics that will be presented include: Canadian Workplace Etiquette, Canadian Workplace Experience, COVID-19 Prevention in the Workplace. Participants will receive a certificate of participation. DOWNLOAD FLYER   

Please register in advance. Contact Mohamad at 519-836-2222, ext. 257 or email:
Thursday, November 26
11:30am - 12:30pm

Information will be presented regarding the key elements of a will and power of attorney: how and where to prepare a will, costs associated with the preparation of a will, preparation and use of powers of attorney, and the administration of estates with or without a will. Guest speaker: Suzanne E. Deliscar, B.A., LL.B., Lawyer-Linguist, Deliscar Professional Corporation  DOWNLOAD FLYER   To register, CLICK HERE.

For more information contact Jenny at 226-458-8806 or email:
Friday, November 27, 10:00 am - 12:30 pm
Join us online via Zoom for this workshop about understanding your teen, including discovering the meaning behind their behaviour. Presented by Tamara Highgate, Clinical Support Worker with Family and Children’s Services of Guelph and Wellington County. This workshop is presented in partnership with ARCH. DOWNLOAD FLYER To register, CLICK HERE

Please register in advance. Contact Nuhad at 519-836-2222, ext. 236 or email:

Do You Need a Language Assessment?

To book an appointment for an online or in-person language assessment, contact Marjan at or call 519-836-2222, ext. 237. In-person appointments are available on Tuesdays and Thursdays.
Community Connections

Looking for ways to improve your English?

Try our 1-on-1 English Conversation program! This program matches you with a partner for English conversation and language practice. The schedule is flexible. For more information and to get matched with a volunteer contact Sreeja at

Our Fall Online Learning Classes run from September to December and take place using Zoom. DOWNLOAD FLYER for details about all of our classes. Questions? Please contact Emma at
Coming Soon!
Immigrant Services Guelph-Wellington is proud to partner with West Willow Village Neighbourhood Group to help you complete your income tax return this coming tax season. Watch for more information in early 2021. DOWNLOAD FLYER
Virtual counselling (adult, individual counselling, short-term couples counselling and youth, individual counselling) will be available monthly starting Thursday, December 17. Connect with a counsellor by phone or computer from your home, or a private room at ISGW. Each appointment is for 50 minutes. Watch for more details soon!
Permanent Supportive Housing coming to your area!
For information visit:
COVID-19 Information

Information from Public Health

Website: Wellington-Dufferin-Guelph Public Health 

WDGPH COVID-19 Call Centre 
For health-related questions, including symptoms, close contacts, or travel, call 519-822-2715 ext. 7006.
Hours: Monday – Friday  9:00 a.m. – 4:00 p.m.

NEW! COVID-19 testing is now by appointment only.
400 Southgate Drive, Guelph, ON
Located near the Hanlon and Laird Road. Serviced by Guelph Transit route 16, seven days a week. Also accessible by car, parking available on site.
Hours (by appointment only)
Monday through Friday 8 a.m. to 8 p.m.; Saturday, Sunday and holidays 9 a.m. to 4 p.m. 

How to make an appointment (phone-in only)

Call 1-226-773-1922 from Monday to Friday, 9:00 a.m. to 5:00 p.m Saturday, Sunday and holidays from 10:00 a.m. to 3:00 p.m.
You be asked some screening questions then provided an appointment time the same day or next day. If the two-day capacity is reached, you will be asked to call back the next day.
Information about COVID-19 changes. ISGW has a page dedicated to COVID-19 on our website. The page includes links to reliable, up-to-date information about what's happening in Canada, Ontario and Guelph. CLICK HERE

Copyright © 2020 Immigrant Services, All rights reserved.

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