Dear families and advocates,

In an effort to quell the spread of COVID-19 and to keep everyone safe, Magnolia has implemented the following policies:
Visitor Restrictions:
  1. No resident may be signed out until after April 10, 2020 per mandate by the Department of Health.
  2. All non-essential visitors are prohibited.  This includes family members, friends and non-Magnolia employees who are deemed as non-essential by the Louisiana Department of Health.
  3. Visitors deemed essential, vital, or necessary to the patient’s/client’s/resident’s care and well-being, include direct care staff, nurses, Magnolia’s Medical Director and/or other licensed health care providers.
  4. Magnolia staff will assist clients in communicating with families via telephone and, when possible, FaceTime.
  5. State or federal personnel/officials and their agents (including, but not limited to, licensing/certification surveyors, public health inspectors/officials, compliance officials), case managers, law enforcement, and personnel/officials with the ombudsmen’s office are NOT considered visitors, and will be allowed access to our campus and homes. However, the Department of Health has instructed such officials and personnel to seek alternative ways to complete their work that would not include face-to-face visitation when possible. Such officials and personnel have also been instructed to adhere to our screening process to ensure that no such person has signs or symptoms of a respiratory illness.
Syndromic Surveillance for Residents
  1.  Monitor all residents daily for fever, respiratory symptoms.  Perform a pulse oximeter reading for changes in O2 sat daily on those residents who are medically fragile.
  2. Isolate any residents who screen positive and implement all appropriate Infection Control precautions.
  3. Follow CDC/ LDH Guidance for COVID-19 testing.
  4. If a resident has a presumptive positive test for COVID-19, we will immediately isolate the individual and follow CDC/LDH guidelines.
  5. Staff who provided care to this resident while not wearing appropriate PPE, shall immediately stop work, put on a mask, and self-isolate at home for 14 days. Staff shall report all contacts to Magnolia administration. Magnolia administration will report the information to LDH Office of Public Health and follow their instructions.

At this time, we have no residents showing any symptoms of illness.  We will make every effort to ensure that this continues to be true.  As many of our residents are medically fragile, we must limit exposure as much as possible.  We appreciate your understanding as we navigate through this with the health of our clients and employees at the forefront of our thinking.

Please stay in contact with your case manager for the most up to date information regarding the home of your loved one.  General questions may be directed to the following:
  1. Your case manager.
  2. The Site Manager:  504-731-1306
  3. Nursing: 504-731-1318
  4. Carlton Herbert, Residential Program Director:   504-731-1364
  5. Wendy Berniard, Quality Assurance and Compliance Director:  504-731-1359
Note that at this time we are receiving a high volume of calls.  We ask that if you get a voice mail, please leave a message and we will get back to you as soon as possible. We will continue to monitor our preparedness measures daily and make changes and necessary.

Thank you for your continued cooperation and support.  We will continue to provide updates to staff and families on a regular basis. 

Jennifer Hebert
Executive Director 
Copyright © 2020 Magnolia Community Services, All rights reserved.

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