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About Red Wagon Writing

Megan Tsai is a content specialist providing marketing copywriting and consulting services for clients across the nation. 

Services include:
Audio interviews
Web sites
Press releases and press kits
Case studies
Trade and feature articles
Catalog descriptions and articles
White papers
Brochures and booklets
Direct mail
Video and CD-ROM scripting
Corporate image pieces

Contact Megan Tsai
Copywriter & Content Specialist
Owner, Red Wagon Writing
3265 Streamside Dr.
Greenwood, IN 46143
(317) 422-1974
Red Wagon Writing
October Newsletter

Marketing Tip of the Month
Writing Buyer Personas

It's easy to get bogged down in the generic when creating marketing content.  All too often, marketers fall back on sales clichés and broad benefit descriptions.  And that's where a buyer persona can help.

When you create a buyer persona, you put an actual face on each of your customer groups.  A buyer persona goes beyond customer data and job descriptions to build a full picture of what your customer does each day, what their greatest pain points are, what motivates their buying decisions, what they value and what appeals to them.

When I was in college, I worked as a lifeguard at the university natatorium.  It was a small pool with just a few lanes, and it attracted two main groups of customers.  Here's an example of a buyer persona for each customer group:

Perry the Professor.  Perry is an academic who likes things just so.  He has a couple hours every weekday between his morning classes and his faculty meetings.  During this time, he swims 150 laps to stay fit.  He doesn't need a fancy locker room or deck chairs, but if things aren't the way he expects them he will complain.  Perry is happy when there are plenty of freshly laundered towels available at the front desk, when other guests follow lap-swimming courtesies and when check-in is fast and efficient.  

Susie the Staff Mom.  Susie is a mother of three who holds a 9-5 staff job at the university.  During the week she is busy working, shuttling her children to activities, keeping up the house and preparing dinner.  So on the weekends, she likes to spend quality time with her family.  Susie has an inexpensive family membership to the university recreation center, and a few times a year she'll visit the natatorium on a weekend with her children.  Because Susie is an infrequent visitor, she appreciates helpful suggestions and advice.  She's happy when you ask whether she would like a towel, explain how to get to the pool through the locker rooms and politely mention where children can and can't swim.

After reading through these buyer personas, it's easy to see how they can help shape better marketing messages.  If you were marketing to Perry, you would emphasize a hassle-free fitness experience.  If you were talking to Susie, you would discuss the pool's welcoming, family-friendly environment.
If you already have designated customer groups, why not take that extra step and write buyer personas?  It's an effective way to move beyond generic marketing-speak and create marketing messages that help each buyer feel as if you are talking directly to them.

Need help writing buyer personas for your organization?  Get in touch today!

Writing Tip of the Month
The Quote Stands Alone

"But I love you as high as I can hop," he smiled.

I recently ran across this quote while reading my daughter the popular book "Guess How Much I Love You?" and all I could do was shake my head.  How can you smile a sentence?
Unfortunately, this is not an isolated incident.  From case studies to magazine articles, perfectly good quotes are often followed with phrases like he replied, she consoled or he grumbled.  In almost all cases, following a quote with a simple "he said" is the best choice.  This is especially true in case studies, articles and other editorial content where the appearance of objectivity is essential.

While some writers worry using "she said" multiple times may seem repetitive, the truth is this phrase fades quietly into the background.  In contrast, peppering dialogue with adverbs and explanatory verbs makes your writing seem clunky and cluttered.
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Red Wagon Writing
Megan Tsai
3265 Streamside Dr.
Greenwood, IN 46143

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