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The #1 Thing to Say Instead of “I Know How You Feel”

When someone is grieving, so many people around them say “I know how you feel” or “I know just what you’re going through.” The problem, of course, is that they are always wrong. Even if you’ve been through a similar loss and have some clue what grief is like, you are not privy to the particulars of another person’s experience and your assumptions may be be resented.

So what do you say instead? Many professionals in my field teach people to say, “I can’t imagine what this is like for you.” While that is infinitely better than “I know how you feel”, it’s still not the best thing to say. In fact, I’ve found in my extensive work with grieving people that this makes them feel totally alone. It is off-putting and isolating, implying they are such outliers that no one can even begin to imagine what they are going through, nor does anyone care to find out. Though it is intended to be comforting and supportive, it is neither.

Besides, we have pretty active imaginations. In reality, we often shudder or push our own emotions to the periphery because we can indeed “imagine” what the experience might be like for ourselves. This is particularly true in tragic situations such as a child’s death, a suicide, or a totally unexpected loss.

With all this in mind, I have revised my teaching. I now recommend that you say one of the following:

  1. “In a situation like this, I bet that a lot of people have told you they can’t imagine what you’re going through. If you could get into their imaginations, what would tell them?”
  2.  â€œI’m trying to imagine what this is like for you. What can you tell me that will help me better understand?”

In both of these cases, you let grieving clients know you recognize the uniqueness of their experience, and yet you aren’t using that as an excuse to push them away. Rather, you draw them in, invite them to talk, and let them know you truly want to understand and support them. Try it the next time you encounter a grieving client, and see what a profound difference it makes.

Then give yourself the benefit of gaining many more skills like this. My 2½-day class is coming up September 19 -21 in Chicago. Learn how to walk your clients through death, divorce, retirement, the losses of aging, empty nest, market volatility, being “sandwiched”, dementia, terminal illness, and more. See details below or go to the web site at www.corgenius.com. Attendees rave about this truly transformative class. Register today to reserve your spot, and come join us!

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Seldom is a conference workshop or in-depth training session judged "the best I've attended in decades as a professional" and yet we receive that sort of feedback all the time. We blush (a little bit) but know it is sincere. We are profoundly moved that we are changing so many lives.
The material we teach is cohesive and ready to be used the day you return to the office. In fact, some attendees report using it during breaks in the class.

Here is what a few people said about our May 2016 class:
  • Very well delivered! You did a great job of walking us through the education and explanation of all this great information. Very useful. Every professional needs this education."
    • Michelle Smalenberger, CFP
  • "I was impressed with the content and your ability to relate to the different people in the room. I will use what you taught in both my personal and professional life."
    • Kelly Shikany, CFP, CDFA
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Our next class is September 19, 20, 21, 2016.


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