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HNI Training & Coaching proudly present
Emotional Intelligence in Customer Service:
How To Wow! Your Customers
 A 3 day in-house program tailor-made for your team (delivered in English and/or Arabic)
Understand how customer service directly impacts company profits
Apply the understanding of core skills of Emotional Intelligence (El) into customer service
See how and why internal customer service is every bit as critical as external customer service
Put themselves in the customer's shoes
Prioritize and focus on key expectations of customers
Identify their own personality style and the personality styles of customers
Apply EI and personality knowledge to communicate better with all types of customers
Make better choices to improve one's attitude towards customers, especially angry, difficult or demanding customers
Develop a personalized strategy for improving their listening skills
Choose vocabulary that is calming and persuasive - using the core skills of
Emotional Intelligence.
Dubai Office: +971 4 801 92 53, Abu Dhabi Office: +971 2 404 71 74
Doha Office: +974 4 423 11 60, Email : info@hni.ae
Website: www.hni.ae