A manager with high Emotional Intelligence (EI) or Emotional Quotient (EQ), can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These managers also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role. They can motivate others effortlessly and become role models wherever they go.

Program Objectives
Define and practice self management, self awareness, self regulation, self motivation and empathy.
Understand, use and manage your emotions.
Identify key principles of communication; verbally communicate with others, successfully communicate with others in a non-verbal manner.
Appreciate the potential impact of communication on interpersonal relationships.
Send clear messages & understand the basic principles of communication & human interactions; barriers & factors.
Ask the right questions to clarify understanding.
Identify the benefits of emotional intelligence.
Relate emotional intelligence to the workplace.
Balance optimism and pessimism.
Effectively impact others
The Emotional Intelligence Series
Emotional Intelligence in People's Management
Emotional Intelligence in Customer Service Excellence
Emotional Intelligence in Communication
Emotional Intelligence in Sales
Emotional Intelligence in Dealing with Difficult People
Emotional Intelligence in Negotiation
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