Silence...Gossiping...Sabotage...Verbal or Physical confrontations...Lack of collaboration...

...are all clear signs of brewing conflict, whether at work or in our personal lives. In business just like in other parts of life, conflicts are normal. But, the hidden issues of disputes such as - loss of productivity, loss of time, damaged relationships, and effect of stress on health - are all major cost-inflicting challenges that businesses have to deal with year after year.

People are inherently different, and conflict simply happens when those differences come to light.
Viewing and managing conflict in a constructive way can help companies maximize the possible positive out comes of the problem at hand. However, emotions play a huge role in conflict management. They are complex and important, and above all else, they can be intelligent. With emotions playing such a critical role in our decisions, and actions, wouldn’t it be helpful to be able to objectively measure our emotions in some way?

Many companies are yet to realise the actual benefits of conflict management, resolution and mediation. With a conflict resolution process, people can explore and understand their differences, and use them to interact in a more positive, productive way.

HNI Training and Coaching has designed and developed a signature program that looks at conflict in a unique way. Emotional Intelligence in Conflict Resolution & Dealing with Difficult People is a program that empowers you to be emotionally intelligent in your workplace.

An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations at the time of conflict. These employees/managers also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in customer service roles.

Analysis of personal strengths and weaknesses in Emotional Intelligence
Conflicts and conflict resolution from the Emotional Intelligence perspective
Six phases of the conflict resolution process
Five main styles of conflict resolution
Anger and stress management techniques
Using Emotional Intelligence competencies for leadership skills and in motivating self and others
Using Emotional Intelligence for work-life balance
Future action plan
Emotional Intelligence for Managers
Emotional Intelligence in Customer Service
Emotional Intelligence in Communication at Work
Emotional Intelligence in Conflict Resolution & Dealing with Difficult People
Emotional Intelligence in Public Speaking and Presentation Skills
Emotional Intelligence in Sales
Emotional Intelligence in Anger Management
Emotional Intelligence in Stress Management
Emotional Intelligence in Assertiveness and Self-
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