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NOVACES: Advancing Process Improvements My Objective: Reclassify process improvement into a profit center.

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

One Day On-site Assessment

Call now to see if our free performance improvement assessment is right for your organization. Call Kevin Farley at 732-383-6011.

Corporate Headquarters:
Poydras Center
650 Poydras Street
New Orleans, LA 70130

116 Chestnut Street
Red Bank, NJ 07701


Copyright © 2011
All rights reserved.

First Topic TitleAvoid 10 Common Performance Improvement Mistakes

Part 8: Performance Improvement is a Part-Time Job
One of the most difficult decisions seems to be whether or not to dedicate full time resources as performance improvement practitioners. In the resource constrained environment that most healthcare organizations operate in, there is a natural tendency to expect practitioners to drive improvements in addition to their real job. Here's what to consider when making the choice... Read More >>

NOVACE Webinar SpotlightWebinar Spotlight:

Physicians’ Perspectives on Performance Improvement

How to Achieve High Levels of Physician Involvement in Performance Improvement
Featuring special guest Robert Halder, MD, Rear Admiral (Ret.), United States Navy.

Monday, February 28 3:30-4:30 PM ET  register now

Improving Core Measure Scores Using Lean Six SigmaCase Study: Streamlining a Medical Credentialing Process

Errors made in medical credentialing can result in harmful quality issues and damaged reputations. Likewise, the inability to quickly process individuals through the credentialing process can delay critical resources from being available to work in the facility. This case study highlights how Lean Six Sigma was used to improve the credentialing process, resulting in a streamlined process with cycle times that now exceed industry standards.

Calendar of Events:


Taking Lean to the Next Level:
A Hospital Case Study

Ready to see tangible, sustainable results that impact patient care and the bottom line? Learn how our JumpStart can help you begin building a program and delivering results in a few short weeks. 1-2 PM ET Register now for Jump Start: A Hospital Case Study


Medication Reconciliation: A Big Pill to Swallow -
How One Project is Putting a Dent in One of Healthcare's Toughest Problems

Join Vickie Kamataris, RN and Senior Healthcare Consultant with NOVACES, for a case study presentation of how one hospital has learned to operate with a new understanding of medication reconciliation. 1-2 PM ET   Register now for Jump Start: A Hospital Case Study


The Physician's Perspective on Performance Improvement
Join Charles Mount, director of healthcare services, and special guest Robert Halder, MD, Rear Admiral (Ret.), United States Navy, for this webinar that focuses on how to achieve buy-in and involvement from physicians when it comes to performance improvement. Learn how to understand and apply the principles of WIIFM, gain insight on how physicians think about this topic, and find out ways to improve their level of involvement. 3:30-4:30 PM ET Register now for Jump Start: A Hospital Case Study


Society for Health Systems
2011 Conference & Exposition
The Peabody Hotel – Orlando, FL

In its twenty-third year, the SHS conference brings key decision makers together to share information and learn about the latest and most successful efforts taking place to create a better healthcare delivery system. Please stop by and see us at booth #19.

Get to Know NOVACESThe Company We Keep

At NOVACES Healthcare, we are proud of the company we keep, but we are even more proud that we have helped our clients achieve two objectives that seem to be at odds with one another - controlling costs and improving the quality of care.

Contact us today to find out how we have helped our healthcare clients achieve these results:

  • Annual purchasing costs reduced 18%

  • Outpatient billing cycle time reduced 48%

  • Reduced CMS Core Measure Failures for CHF from 30% to 13%

  • Eliminated 28 minutes from ED LOS, a 44% improvement

  • Discharge process time reduced 41%

  • 20% increase in OB specialty appointments

"Since we began implementing Lean Six Sigma with NOVACES, I've seen a positive cultural shift across our entire organization. The early investment we made in the JumpStart workshops with the leadership team was vital to our success. We are seeing performance improvements in both clinical and operational areas and are encouraged by the initial Lean Six Sigma successes."

Nancy Rongo, CNAA, BC, CHCQM
United Health Services

NOVACES: Breakthrough Results. Better Outcomes.