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NOVACES: Advancing Process Improvements My Objective: "Help my organization thrive in this post reform environment."

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

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Top 5 Imperatives to Hiring a
Lean Six Sigma Expert

Imperative #3
Soft Skills are a Must-Have

Most of the Lean Six Sigma training that healthcare professionals are exposed to focuses on the methodology’s technical tools – the SIPOC,
Pareto Chart, hypothesis test, Control Chart, and so on. However, it is what’s most difficult to teach in a classroom – the soft skills – that make one of these experts so invaluable to your organization. Many leaders make the assumption that the technical tools are what set these individuals apart. It’s actually the ability to help people change that gets the results. How does an interviewer deduce whether a Lean Six Sigma expert has great soft skills or not? Click here to find out how.

HIMSS12 Spotlight

Strategy to Deliver Quality Services
to Alaska Natives

We recently introduced and welcomed Deborah Smith, Ph.D. to the NOVACES team. Ms. Smith’s inspirational leadership and vision have been recognized by the Healthcare Information and Management Systems Society and she will be one of a select group of prestigious presenters at the HiMSS 12 Conference & Exhibition.


Strategy to Deliver Quality Services to Alaska Natives
Thursday, February 23, 9:45 AM - 10:45 AM
Venetian Sands Expo Convention Center, Lido 3103

Please join us for this fast-paced workshop where Deborah will showcase how Hoshin Kanri, also called Policy Deployment, was applied to drive the development and execution of operational objectives to improve services for the Alaska Native population.

Calendar of Events


Healthcare Information and
Management Systems Society
HIMSS12 Annual Conference & Exhibition
Venetian Sands Expo Center – Las Vegas, NV

NOVACES is a proud exhibitor at the HIMSS Annual Conference & Exhibition, arguably the most comprehensive and authoritative knowledge event in healthcare IT today. With more than 30,000 healthcare industry professionals and 1,100 exhibitors expected to attend, this event helps healthcare IT and management system professionals make the right decisions about their upcoming purchases. Please visit us at booth #13344 and be sure to attend the workshop led by NOVACES’ Senior Vice President Healthcare, Deborah Smith, who is among the featured top leaders who will share their insights and lessons learned on the most critical healthcare IT topics today.


ACHE Congress on Healthcare Leadership
American College of Healthcare Executives
Hyatt Regency – Chicago, IL

Join NOVACES and more than 4,500 healthcare leaders at the 2011 Congress on Healthcare Leadership. This event brings the best in professional development and networking opportunities to enhance your career and address your organization’s challenges in innovative ways. ACHE’s annual Congress on Healthcare Leadership is the largest gathering of healthcare leaders in the world and an unrivaled opportunity to connect with colleagues and learn from the industry’s top thought leaders.

Get to Know Us:

Meet Jason Makaroff
Senior Business Consultant

Jason Makaroff, NOVACESAs Master Black Belt for Healthcare at NOVACES, Mr. Makaroff provides Lean Six Sigma leadership and guidance to the U.S. Navy Bureau of Medicine and Surgery. He is the Master Black Belt for the National Capital Area and provides Lean Six Sigma oversight and mentorship for the Bethesda, Quantico, Fort Belvoir, and Annapolis medical care facilities. Mr. Makaroff provides leadership, guidance, and Lean Six Sigma expertise to the military and civilian staff engaged in preparing for the transition.

While working at Centura Health, Colorado’s largest non-profit health care system, Mr. Makaroff served on two hospital expansion projects lending his expertise in Lean and Information Technology. As the Director of Information Technology he helped install IT systems including an enterprise health information system to improve patient care and workflow as part of a new $36 million dollar hospital expansion in 2006. Mr. Makaroff also assembled a cross-functional team of nurses, pharmacists, and ancillary department leaders to develop systems to manage hospital-wide patient flow while assisting with the design and preparations for the opening of a new $76 million dollar expansion in 2011 which included five new OR suites, Pre-Op and Post-Op areas, expanded Sterile Processing Department, new cafeteria, and a three story inpatient wing which included new beds for obstetrics and a state of the art intensive care unit which was submitted for the Society of Critical Care Medicine’s ICU Design Citation award.

My hometown is:

Charles Mount, NOVACES

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NOVACES: Breakthrough Results. Better Outcomes.