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NOVACES: Advancing Process Improvements

My Objective: "Help my organization thrive in this post reform environment."

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

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Copyright © 2012
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Top 5 Imperatives to Hiring a
Lean Six Sigma Expert

Imperative #2
Decide on Industry vs. Healthcare Experience

The culture in healthcare organizations is the most unique I have come across. While most organizations tend to circle the wagons around their core technical skills—that is, the lead accountant at a law firm is always treated a little differently since he or she is not a lawyer; within healthcare I have found that is held even truer for those not in direct patient care. That is not to say that others are not treated respectfully, it is just that the culture is patient centered and those that touch the patient are the core employee group. How does this relate to the issue of the importance of healthcare specific experience for Lean Six Sigma practitioners?

Strategy Spotlight

Drive Strategy from the Top and
Results Will Deliver to the Bottom Line

Virtually all healthcare organizations invest significant time and effort in creating a strategy, only a small percentage are truly effective in translating this strategy into operational, clinical and growth results. Why so many leaders struggle to execute their strategies becomes clearer when the complex leadership challenge implicit in ‘strategy implementation’ is understood. What can be, at an executive level, a few bullets on a corporate or hospital balanced scorecard can translate to hundreds of interrelated metrics, projects, departments, and programs.

NOVACES - Strategy Spotlight

Calendar of Events


Military Health System Conference
Gaylord National Hotel &
Convention Center – National Harbor, MD
NOVACES is honored to return to the MHC Conference where the focus this year is on sharing knowledge and achieving breakthrough performance in healthcare delivery, research, education and training with all plenary and breakout sessions aligned to furthering the goals of the Quadruple Aim and the associated Strategic Initiatives. We invite you to stop by and see us in booth #907.


Society for Health Systems
Healthcare Systems Process Improvement
2012 Conference
The Mirage – Las Vegas, NV

In its 23rd year, the Society for Health Systems Conference has grown in both size and importance and offers a not to be missed opportunity to learn from the best minds in process, and therefore performance, improvement. The conference will feature best practices in quality, productivity and efficiency for healthcare industry decision makers and providers seeking ways to lower costs and increase service. Please visit us at booth #113.


Healthcare Information and
Management Systems Society
HIMSS12 Annual Conference & Exhibition
Venetian Sands Expo Center – Las Vegas, NV

NOVACES is a proud exhibitor at the HIMSS Annual Conference & Exhibition, arguably the most comprehensive and authoritative knowledge event in healthcare IT today. With more than 30,000 healthcare industry professionals and 1,100 exhibitors expected to attend, this event helps healthcare IT and management system professionals make the right decisions about their upcoming purchases. Please visit us at booth #13344 and be sure to attend the workshop led by NOVACES’ Senior Vice President Healthcare, Deborah Smith, who is among the featured top leaders who will share their insights and lessons learned on the most critical healthcare IT topics today.


ACHE Congress on Healthcare Leadership
American College of Healthcare Executives
Hyatt Regency – Chicago, IL

Join NOVACES and more than 4,500 healthcare leaders at the 2011 Congress on Healthcare Leadership. This event brings the best in professional development and networking opportunities to enhance your career and address your organization’s challenges in innovative ways. ACHE’s annual Congress on Healthcare Leadership is the largest gathering of healthcare leaders in the world and an unrivaled opportunity to connect with colleagues and learn from the industry’s top thought leaders.

Get to Know NOVACES
The Company We Keep

At NOVACES Healthcare, we are proud of the company we keep, but we are even more proud that we have helped our clients achieve two objectives that seem to be at odds with one another - controlling costs and improving the quality of care.

Contact us today to find out how we have helped our healthcare clients achieve these results:

  • Annual purchasing costs reduced 18%
  • Outpatient billing cycle time reduced 48%
  • Reduced CMS Core Measure Failures for CHF from 30% to 13%
  • Eliminated 28 minutes from ED LOS, a 44% improvement
  • Discharge process time reduced 41%
  • 20% increase in OB specialty appointments
NOVACES: Breakthrough Results. Better Outcomes.