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NOVACES: Advancing Process Improvements My Objective: Provide my team with the tools to make great changes happen.

In This Issue:

Visit us at www.novaces.com

Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

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Call now to see if our free performance improvement assessment is right for your organization. Call Kevin Farley at 732-383-6011.

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Copyright © 2010
NOVACES, LLC.
All rights reserved.

First Topic TitleAvoid 10 Common Performance Improvement Mistakes
Part 5: The Theory of Evolution

During the mid-1980s, Lean, Six Sigma and Constraints Management (or Theory of Constraints) emerged as three schools of thought for organizations that were embracing Continuous Process Improvement (CPI). Until the late 1990s, these methodologies were like three different religions—coexisting, but completely independent of each other. However, since not every problem is a nail, a hammer is not appropriate for all problems. Leaders who are implementing CPI in healthcare should not struggle with the choice of which single methodology is right for the organization, but rather the vision is to enable capabilities in all of these tools and methods to evolve continuously.read more

NOVACE Webinar SpotlightWebinar Spotlight:

Medication Reconciliation

A Big Pill to Swallow - How One Project is Putting a Dent in One of Healthcare's Toughest Problems

Join Vickie Kamataris, RN and Senior Healthcare Consultant with NOVACES, for a case study presentation of how one hospital has learned to operate with a new understanding of medication reconciliation.

Wednesday, November 10: 1:00 – 2:00 PM EDT register now

Improving Core Measure Scores Using Lean Six SigmaBeyond Technology: Better Process for Supply Chain Management

Hospitals and health systems may soon spend more on their supply chains than on labor. Historically, total supply expenses have consumed up to 45% of a typical hospital's operating budget and a recent analysis suggests that by 2011, it could exceed 50%. Linkages between patient care, materials management, and the supply chain must provide a seamless flow of what is needed to the bedside every day. Better processes for managing inventory not only reduce inventory expenses, but greatly reduce the risk of stock-outs and related quality issues. Learn how Dynamic Replenishment is changing the way that hospitals approach this challenge and why performance improvement programs need to be part of the solution. 

 
Calendar of Events:


10.27.2010

Taking Lean to the Next Level:
A Hospital Case Study
Ready to see tangible, sustainable results that impact patient care and the bottom line? Learn how our JumpStart can help you begin building a program and delivering results in a few short weeks. 1-2 PM ETRegister Now >


11.10.2010

Medication Reconciliation: A Big Pill to Swallow -
How One Project is Putting a Dent in One of Healthcare's Toughest Problems

Join Vickie Kamataris, RN and Senior Healthcare Consultant with NOVACES, for a case study presentation of how one hospital has learned to operate with a new understanding of medication reconciliation. 1-2 PM ETRegister now for Jump Start: A Hospital Case Study


12.05.10
through
12.08.10

Institute for Healthcare Improvement National Forum on Quality Improvement in Healthcare World Center Marriott Resort & Convention Center - Orlando, FL
This annual event draws more than 5,000 health care leaders from around the world. In its twenty-second year, the National Forum is the conference for people committed to the mission of providing safe, effective patient care at a reasonable cost. Please stop by and see us at booth #1008.

Get to Know NOVACESGet to Know Us:

Meet Charles Mount
Director of Healthcare Services

Charles Mount, NOVACESCharles is responsible for the development and application of process improvement methodologies for healthcare organizations. He has 43 years of experience in healthcare, including intensive experience as a CEO, Director of Healthcare Training, Chief Nursing Officer (CNO) and Director, Strategic Planning. His clinical background includes care of cardiovascular and respiratory patients, including Congestive Heart Failure, Myocardial Infarction, Stroke, COPD and patients with chronic Emphysema. Charles is also an ASQ-certified Black Belt.

He created the Southern California Coalition for Improving Healthcare Quality, a 24-hospital group to fast track the implementation of quality initiatives in healthcare. He served as founder and president of this group for six years. At the same time, he served as education director and later as President of the San Diego Deming User Group.

Over the years, he has written about managing change in healthcare for a variety of publications. He is both a Lean Six Sigma Black Belt and a graduate of the Institute for Federal Health Care Executives. He holds a B.Sc. degree in Nursing from the University of Washington and a M.Ed. from University of San Diego.

My hometown is:

Seattle, Washington


My best piece of advice:

Charles Mount, NOVACES


The person I admire most:

Abraham Lincoln


My favorite travel destination is:

Alaska


Lately I have been reading:

Charles Mount, NOVACES


NOVACES: Breakthrough Results. Better Outcomes.