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NOVACES: Advancing Process Improvements Create sustainable improvements

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

One Day On-site Assessment

Call now to see if our free performance improvement assessment is right for your organization. Call Kevin Farley at 732-383-6011.

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First Topic TitleAvoid 10 Common Performance Improvement Mistakes
Part 4: Boil the Ocean

In previous issues of this series, we explored performance improvement training, the link between quality and finance, and leadership engagement. If you have those things in place, it means you’ve done a lot of hard work to get where you are. At this point, it is common to try to dive in and solve some of the organization’s toughest problems. But - hold on! An attempt to tackle problems that are too large or too complex is a common mistake — especially for newer Lean Six Sigma deployments. “Boil the ocean” projects are kicked off with much fanfare, but usually die a quiet death. Here are some ways to get to the important problems while avoiding large and costly more

NOVACE Webinar SpotlightWebinar Spotlight:

Medication Reconciliation

A Big Pill to Swallow - How One Project is Putting a Dent in One of Healthcare's Toughest Problems

Join Vickie Kamataris, RN and Senior Healthcare Consultant with NOVACES, for a case study presentation of how one hospital has learned to operate with a new understanding of medication reconciliation.

Wednesday, October 6: 1:00 – 2:00 PM EDT register now

Improving Core Measure Scores Using Lean Six SigmaBeyond FOCUS-PDCA: Why it’s Time to Take the Next Step

By Charles Mount and Dan Chauncey

Hospitals have long utilized the tools and methodologies of FOCUS-PDCA for Performance Improvement. Hospital Corporation of America adapted Deming’s PDCA and added the FOCUS portion specifically to help hospitals identify their inefficient or troublesome areas. This was started in the late 1980s and has been expanded across the entire industry over the past 20 years. However, is the traditional FOCUS-PDCA method sufficient to truly solve today’s healthcare problems and transform the industry? 

Calendar of Events:


Taking Lean to the Next Level: Register Now >
One Hospital's Journey
Learn how an advanced performance improvement program at a New York hospital system successfully used our JumpStart workshop and Lean Six Sigma to identify more than 100 improvement opportunities and to create a deployment plan in less than 14 days.

09.30.2010 through 10.03.2010

National Association for Healthcare Quality
NAHQ’s 35th Annual Educational Conference
Kansas City Convention Center – Kansas City, MO

Seeking knowledge on cutting-edge topics, more than 1,000 healthcare quality leaders will gather to discover the latest services, software, and equipment now available in the field of healthcare quality. We invite you to stop by and see us in booth #414.


Medication Reconciliation: Register now for Jump Start: A Hospital Case Study
A Big Pill to Swallow
Want to learn which solutions worked and which ones did not? Learn how one hospital has learned to operate with a new understanding of medication reconciliation and is now generating $1.3 million in new revenue.


Institute for Healthcare Improvement National Forum on Quality Improvement in Healthcare World Center Marriott Resort & Convention Center - Orlando, FL
This annual event draws more than 5,000 healthcare leaders from around the world. In its twenty-second year, the National Forum is the conference for people committed to the mission of providing safe, effective patient care at a reasonable cost. Please stop by and see us at booth #1008.

Get to Know NOVACESGet to Know Us:

Meet Chuck Gaster
Director of Deployment Services

Chuck Gaster, NOVACESChuck has been involved with process improvement in healthcare for over 24 years. He has extensive experience in Lean Six Sigma, risk management, project, statistical and research skills. As a Director of Quality Improvement for Schaller Anderson (AETNA) for 10 years he has significant experience in corporate level operations, employing Lean Six Sigma, risk management, predictive modeling, and project management with a bottom line focus.

In 2000 he was appointed to the Board of Examiners of the Malcolm Baldrige National Quality Award and he is an expert on CMS, JCAHO, ISO 9000, NCQA, URAC and HIPAA standards. He is published in medical journals both in the US and abroad. Chuck holds a master’s degree in education from Boston University and B.A. from Central Missouri State University. As adjunct faculty for the University of Phoenix, Chuck has lectured on advanced statistics, research, and organizational development.

My hometown is:

Webster City, Iowa

My best piece of advice:

Execute With Style!

The person I admire most:

King Solomon

My favorite travel destination is:

Greek Island of Corfu

Lately I have been reading:

"Grant Moves East"

NOVACES: Breakthrough Results. Better Outcomes.