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NOVACES: Advancing Process Improvements Create sustainable improvements

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

Are You Ready?

Call now to see if you are ready for our free performance improvement assessment to measure your organization’s readiness for change. Call Kevin Farley at 732-383-6011.

Corporate Headquarters:
Poydras Center
650 Poydras Street
New Orleans, LA 70130

116 Chestnut Street
Red Bank, NJ 07701


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All rights reserved.

First Topic TitleAvoid 10 Common Performance Improvement Mistakes
Part 3: Get Leadership Buy-In

How do you define leadership buy-in? Sometimes this means a simple thumbs-up from senior leadership. But is that enough if we aim to be a high performance organization? We like to help organizations move towards leadership engagement, because in the end it’s all about accountability. Leaders must drive any performance program according to the priorities of their business strategy. They need to have a window into what’s going on and the ability to see that the effort is helping them to accomplish their goals. So while it’s good to have leadership buy-in, it’s essential to have leaders engaged. There are quite a few different ways to achieve this within the structure of a performance improvement more

NOVACE Webinar SpotlightWebinar Spotlight:

Medication Reconcilliation

A Big Pill to Swallow - How One Project is Putting a Dent in One of Healthcare's Toughest Problems

Join Vickie Kamataris, RN and Senior Healthcare Consultant with NOVACES, for a case study presentation of how one hospital has learned to operate with a new understanding of medication reconciliation.

Wednesday, October 6: 1:00 – 2:00 PM EDT register now

Improving Core Measure Scores Using Lean Six SigmaMedication Reconciliation:
One Large Pill to Swallow

By Vickie Kamataris

NOVACES- Improvement Board

How One Project is Making a Dent in One of Healthcare’s
Toughest Problems

At the Institute for healthcare Improvement (IHI) Forum in December, 2009, a billboard-sized model of the IHI Improvement Map was erected outside the exhibit hall. The map lists core healthcare processes.  Beside the map was a container of silver pushpins and a container of red pushpins. Summit participants were asked to insert a silver pin into one process they felt they had mastered and a red pin into that which they considered most difficult and problematic. The results, while not scientific, were obvious. Medication reconciliation is, without a doubt, one of healthcare’s toughest problems. At the time I was in the Measure Phase of a Lean Six Sigma DMAIC project leading a team to solve the Medication Reconciliation problem at a hospital in New York. I showed this photo to my team and they replied, “This is not news to us!” As I’m writing this, we are in the final phase of the project and this is the story of how we got there. read more >

First Topic TitleNovaMark Solutions and NOVACES Form Strategic Alliance Supporting Performance Improvement Services in Hospitals and Health Systems

We recently announced a partnership with NovaMark Solutions, the exclusive North American reseller of Covalent Software’s Corporate Performance and Quality Management software. By employing Covalent as a core part of our SystemCPI services, we will enable clients to monitor the impact of performance improvement and Lean Six Sigma efforts on key metrics within one system that can be accessed across the more

Calendar of Events:

09.30.2010 through 10.03.2010

National Association for Healthcare Quality
NAHQ’s 35th Annual Educational Conference
Kansas City Convention Center – Kansas City, MO

Seeking knowledge on cutting-edge topics, more than 1,000 healthcare quality leaders will gather to discover the latest services, software, and equipment now available in the field of healthcare quality. We invite you to stop by and see us in booth #414.


Medication Reconcilliation: Register now for Jump Start: A Hospital Case Study
A Big Pill to Swallow
Want to learn how you could generate over a $1million in new revenue? Learn how one hospital has learned to operate with a new understanding of medication reconcilliation.

Get to Know NOVACESGet to Know Us:

Meet Dan Chauncey
Director of Deployment Services

Dan Chauncey, NOVACESDan has been directly involved in the development and application of process improvement methodologies for more than twenty years.  At NOVACES, he provides leadership advisory, implementation planning, executive training, and program management services for the company’s healthcare clients.

Prior to joining NOVACES, Dan served as the Director of Process Improvement & Organizational Development for the University Health System in San Antonio, TX where he implemented a plan that incorporated the Malcolm Baldrige National Quality Award criteria and utilized Six Sigma as the improvement methodology to help the organization achieve significant improvements in quality.

As the Quality Improvement Manager at Humana Inc., he led a team responsible for all aspects of operational support for a 450-person customer service center.

Dan has served ten years in the U.S. Air Force, holds a B.S. degree in Criminal Justice and Behavioral Science from Wilmington College, an M.A. in Human Resource Development, and an MBA from Webster University.

My hometown is:

Newburgh, NY

My best piece of advice:


The person I admire most:

My favorite travel destination is:

The Other Wes Moore, One Name, Two Fates

Lately I have been reading:

The Other Wes Moore, One Name, Two Fates

NOVACES: Breakthrough Results. Better Outcomes.