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NOVACES: Advancing Process Improvements

My Objective: "Prepare my organization for the Affordable Care Act."

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

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5 Imperatives to Hiring a Lean Six Sigma Expert for Your Hospital

Imperative #1: Know How to Evaluate Technical Proficiency
Hiring an expert is often one of the first steps taken by hospitals embarking upon a Lean Healthcare or Lean Six Sigma program. Usually a Lean Six Sigma Black Belt is chosen to develop the program. Unfortunately, there are few Black Belts at large that actually have the Lean Six Sigma skills and healthcare experience necessary to build an effective, self-sustaining program.

The effort to search for and recruit an individual with the right fit is a difficult, yet critical activity that requires a generous time commitment from a deployment leader. A wrong hire will cause tremendous setbacks for the program and will risk the buy-in of senior leaders in your organization. This newsletter series will work through five imperatives to hiring a Lean Six Sigma expert for your hospital so you can get the kind of talent on board that will make a big difference for your organization.

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NOVACE Webinar SpotlightWhitepaper Spotlight:

Lean Six Sigma and Improvement in Healthcare: 10 Common Mistakes

Over the years, NOVACES has helped healthcare organizations across the country improve operational, financial and patient care performance. Through this journey our team documented the 10 most common mistakes hospitals make before engaging a performance improvement expert.NOVACES - view webinar now

Novaces: Performance Improvement for HealthcarePerformance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management
Now Available at

NOVACES is proud to share with you our new book, a pioneering guide that lays out an integrated approach for using three proven methodologies to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction.

In the book, you'll find:

  • Planning a performance improvement program deployment to ensure timely and consistent execution.
  • Three-part organization assessment—strategic gap analysis, system-level value stream analysis, and system constraint analysis.
  • Constraints Management applications in healthcare.
  • Applying the right tool to the right problem from a system perspective.
  • Sustaining gains achieved by the performance improvement teams.
  • Defining a path to self-sufficiency.

Calendar of Events


National Association for Healthcare Quality
NAHQ’s 36th Annual Educational Conference
Sacramento, CA: Sacramento Convention Center
Seeking knowledge on cutting-edge topics, more than 1,000 healthcare quality professionals will gather to focus on leadership and collaboration, patient safety, measurement and methodology and regulatory issues impacting the field of healthcare quality. We invite you to stop by and see us at booth #403.


Institute for Healthcare Improvement National Forum on Quality Improvement in Health Care
Orlando, FL: World Center Marriott Resort & Convention Center

Every year, the National Forum refuels the tanks of leaders of change, from executives to the front line. This 23rd National Forum conference is the premier "meeting place" for people committed to the mission of providing safe, effective patient care at a reasonable cost. This annual event draws nearly 6,000 health care leaders from around the world to Orlando. Please stop by and see us at booth #613.

Get to Know NOVACES
The Company We Keep

At NOVACES Healthcare, we are proud of the company we keep, but we are even more proud that we have helped our clients achieve two objectives that seem to be at odds with one another - controlling costs and improving the quality of care.

Contact us today to find out how we have helped our healthcare clients achieve these results:

  • Annual purchasing costs reduced 18%

  • Outpatient billing cycle time reduced 48%

  • Reduced CMS Core Measure Failures for CHF from 30% to 13%

  • Eliminated 28 minutes from ED LOS, a 44% improvement

  • Discharge process time reduced 41%

  • 20% increase in OB specialty appointments

NOVACES: Breakthrough Results. Better Outcomes.