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NOVACES: Advancing Process Improvements NOVACES: Improve efficiencies in workflow

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

Are You Ready?

Call now to see if you are ready for our free performance improvement assessment to measure your organization’s readiness for change. Call Kevin Farley at 732-383-6011.

Corporate Headquarters:
Poydras Center
650 Poydras Street
New Orleans, LA 70130

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Red Bank, NJ 07701


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First Topic TitleAvoid 10 Common Mistakes in Performance Improvement
Part 2: It’s All About Quality

by Brian MacClaren

In the last installment of “Top 10 Performance Improvement Mistakes,” we explored the tendency to create an inventory of experts right away. Training an army of people in methods and tools for performance improvement may not have the outcome you expect if the right pieces of the puzzle aren’t in place. It’s better to start small and first explore how to best implement these methods in your particular organization, and then roll out the training after fine-tuning your approach. One of the things that often requires fine-tuning is project selection. We all know how limited our time and resources are to accomplish the myriad performance improvement objectives that exist in our hospitals, large physician practices, nursing homes and rehabilitation centers. The question is, which ones will get us the results we really need now?

As leaders and managers in a healthcare organization, days are filled with a multitude of decisions that force us to prioritize. Sometimes we get it right and other times we just don’t. When it comes to making decisions about which initiatives are most important for our performance improvement program, we risk doing too little and falling behind or trying to do too much and not being able to execute well. So how do we select projects that are important to the organization– as an enterprise made up of interdependent functions?
read more

NOVACE Webinar SpotlightWebinar Spotlight:

Are you Ready for a RAC Audit?

Best Practices in RAC Preparedness
Join Deborah Smith, former VP of Process Improvement for the largest hospital system in Colorado and NOVACES RAC team lead, for her insights on which elements you need to focus on to successfully prepare your organization for a RAC audit.

Tuesday, July 20: 1:00 – 2:00 PM EDT register now

Improving Core Measure Scores Using Lean Six SigmaEHR is Only Part of the Solution

Billions of Dollars. Greater Inefficiencies?
Thanks to the American Recovery and Reinvestment Act, or the economic stimulus program as it is better known, billions of dollars are being made available to support computerizing the mostly paper-based medical records system in hospitals.

Electronic Health Records (EHR) is viewed by many as a way to save money and improve healthcare quality by streamlining the access to patient information throughout a healthcare more >

Calendar of Events:


FREE Webinar:register now
Best Practices in RAC Preparedness
Join Deborah Smith, former VP of Process Improvement for the largest hospital system in Colorado and NOVACES RAC team lead, for her insights on which elements you need to focus on to successfully prepare your organization for a RAC audit.


Health Forum and the American Hospital Association - Leadership Summit
Manchester Grand Hyatt - San Diego, CA
NOVACES is pleased to be a part of this national conference with notable keynote speakers, educational tracks and presentation sessions to deliver concrete answers and practical solutions that are needed to navigate today’s healthcare complexities. Please visit us at booth #712.


JumpStart: Register now for Jump Start: A Hospital Case Study
A Hospital Case Study
Ready to see tangible, sustainable results that impact patient satisfaction and the bottom line? Learn how our JumpStart can help you deliver significant financial results in a few short days.


National Association for Healthcare Quality
NAHQ’s 35th Annual Educational Conference
Kansas City Convention Center – Kansas City, MO
Seeking knowledge on cutting-edge topics, more than 1,000 healthcare quality leaders will gather to discover the latest services, software, and equipment now available in the field of healthcare quality. We invite you to stop by and see us in booth #414.

Get to Know NOVACESGet to Know Us:

Meet Jan Bauer
Senior Management Consultant

Jan BauerJan is a healthcare Master Black Belt in Lean Six Sigma with experience in both the clinical and operations areas of hospitals. Prior to joining NOVACES, she was responsible for developing the Lean Six Sigma curriculum and training materials for a multi-hospital network with 17,000 team members in the Tampa area. In this role, she was responsible for in-house training and mentoring for all Black Belts and Green Belts.

She has worked projects such as Decrease Ventilator Days in ICU, Reduce Medicare Denials in Home Health Care, Improve Throughput of OP Imaging Patients for a validated hard savings of over $5 million and improvements of over 20% in Press Ganey measures of physician and patient satisfaction. Jan has over twenty years of experience in planning, developing, and implementing educational programs in not-for-profit and government agencies. She earned her BS in Chemistry from Chicago State University and her MA in Adult Curriculum Development from Morehead State University.

My hometown is:

Chicago, Illinois

The person I admire most:

Jane Addams

My best piece of advice is:

If you want a guarantee, buy a toaster

What are you reading these days?

The Other Wes Moore, One Name, Two Fates

NOVACES: Breakthrough Results. Better Outcomes.