Energy Upgrade California Multifamily Program Benefits from Newly Streamlined Process
SDG&E and TRC Energy Services aim to continuously improve the Energy Upgrade California Multifamily (EUC MF) program experience for property owners. To this end, we applied feedback from property owners to streamline the process and improve communication among stakeholders.
The Program Rater is instrumental in this experience and in delivering quality services to participating property owners. To establish minimum quality standards and customer service, we issued a Request for Qualifications to qualify a roster of SDG&E Energy Upgrade California Multifamily program Raters. Five Raters were selected based on a scoring system for performance, experience, and customer feedback. The Raters guide property owners and managers through the process as they assess the property, assist in determining an upgrade scope of work, conduct regular meetings, and manage the project through construction and installation. The Raters perform these duties using SDG&E approved modeling software and in accordance with program policies and procedures.
To constantly improve quality and customer service, Raters and program implementers meet quarterly to discuss common issues and provide feedback. When projects enter the program, the property owner, Rater, implementer and quality assurance/quality control monitors meet together to establish ongoing communication among stakeholders, review program policies and procedures, and discuss the upgrade scope of work and construction schedule.
Stakeholders, contractors and sub-contractors also meet prior to the start of construction to ensure all parties understand the energy upgrade goals, specifications, and the necessary steps to fulfill the EUC MF program requirements. During the construction process, a third-party firm performs quality assurance and quality control inspections to confirm that contractors are installing measures correctly. These proactive, in-progress inspections have proven to streamline the test-out process at the final stages of the program.
“These improvements have made the process easier to navigate and I strongly encourage multifamily owners and managers, especially those who are on the fence, to contact us at 1-866-352-7457, “ states Cheryl LaCombe, EUC-MF program manager. A quick prequalification conversation with program staff can determine if a property qualifies for the Energy Upgrade California Multifamily program. Funds are limited and on a first-come basis.
Did You Know?
Apartment owners typically do not see energy efficiency as a worthwhile investment. When residents pay their own energy bills, owners often assume that they will only reap the savings from common area upgrades. Often, property owners do not realize that investment in energy efficiency can do more than lower property owner and resident utility bills. It can increase a property’s net operating income (NOI), return on investment (ROI), and property value. In addition, installing energy efficiency measures can help differentiate your property and increase tenant comfort, decreasing vacancy and turnover rates.
Read On for the Top Three Financial Benefits of Energy Efficiency in Multifamily Housing>>
Case Study: Los Robles Apartments
Community HousingWorks acquired Los Robles Apartments in Vista, a 76-unit community to preserve these homes as affordable for working families, seniors and people with disabilities. This 40-year old property was in need of substantial renovation. As part of this renovation, CHW took advantage of SDG&E’s EUC MF program and incorporated energy efficiency upgrades. As a result, CHW reports substantial reductions in gas, electric and water usage. It’s a win win – CHW saves on common utilities and tenants save on their individual utilities. Lower utility bills make homes more affordable and comfortable.
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