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Contemporary Business Solutions
Volume #68

Thanks for reading my newsletter! Don’t forget to check out the sidebar information to find out when and where I’ll be available for office hours...


Greater Des Moines Leadership Institute's Community Leadership Program

This year I was selected to participate in the Greater Des Moines Leadership Institute‘s (GDMLI) Community Leadership Program (CLP). This is a HUGE honor. CLP is Central Iowa’s premier and longest standing leadership program. 

Read more about my experiences!


Using Social Media to Maximize Your Tradeshow Presence

Many marketers leverage tradeshows of various sizes. Join the Social Media Club of Des Moines at Two Rivers Marketing to see their recent efforts to incorporate several forms of social media to support one client’s tradeshows at SEMA (which is B-to-C) and FABTECH (B-to-B).

This public relations team will show specific executions of their efforts across Facebook, Twitter, and YouTube.

Speakers: Brad Olson, Zach Keller and a panel of their public relations team.

Refreshments and appetizers will be served.

5:30pm social
6pm education/program
6:30pm open board meeting

RSVP: https://tikly.co/-/1006


9 Rules for Serving the Difficult Customer

We've all been there. We're torn between handling the difficult customer along with the precious resources and time they take away from other clients or just firing them. Here are 9 rules to deal with this problem:

  1. Know a difficult customer when you see one.
  2. Stay on the lookout. Everywhere.
  3. In customer service, the hare wins the race.
  4. Get personal.
  5. The spoken voice is better than the written word.
  6. Give 'em what they want.
  7. Tell the truth and be accountable.
  8. Say please and thank you.
  9. Start with, "I'm sorry" (even if it's not your fault).

Read the full article


HOW TO GET THE MOST FROM THIS NEWSLETTER:

Let me know how I can help!

These newsletters are meant to be a resource to help you in your business. Between the publishing of these newsletters, I create and share content through blog posts, Twitter and Facebook. Connect with me here.

As a newsletter subscriber, what would you like to learn about? Where do you see the need for efficiencies within your organization? To whom will you forward this newsletter?

Email me your thoughts, tweet them or leave me a note on Facebook. Let me know how I can help you and your organization realize your potential.

Suzanne Hull
“Get It Done Girl”
Contemporary Business Solutions

Contemporary
Business Solutions

As the "Get It Done Girl", I help small businesses become more efficient by offering a variety of services on an as-needed basis:
 
  • Social Media Coaching and Community Management
  • Marketing Plan Development
  • Event Planning and Conference Management
  • General Business Support
  • Basic Website Development
  • German/Spanish Translation & German Tutoring
 
Stay Connected


 
Office Hours

I have office hours on the second and fourth Thursdays of the month at Smokey Row from 9-11am. I set aside this time to answer people's questions regarding social media, their websites, general marketing, starting their own business and anything else they want to talk about. FOR FREE!

Workshops

Need help with social media? Sign up for one of seven workshops here


 
Suzanne is a Des Moines transplant who has realized the Power of being a Free Agent. Well-versed in many and varied skills, she has a passion for helping organizations and people achieve their potential. Suzanne = wife, traveler, multi-linguist, triathlete and cook.

Testimonial


I have worked with Suzanne on several projects and have been more than impressed with her. Suzanne is committed to understanding my business needs, she is extremely empathetic to our needs and she is wonderful at creating solutions that work within the scope of those requirements and resources. She is a consummate professional and she always provides value to the working relationship. Aside from being a great business person, she is also wonderful to work with and an absolute joy to be around. Suzanne can help you on so many levels and her expertise would be a feather in the cap of any business...big or small. I would gladly hire her again and would highly recommend her.

Brian VanHeuverswyn
Electronic Media Director
August Home Publishing
Suzanne Hull, owner of Contemporary Business Solutions, sends newsletters only to those who opt in to receive our information.

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Contemporary Business Solutions
Contemporary Business Solutions
Pleasant Hill, IA 50327

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