Observation as a tool is used to understand people and their environments. It is a tool best used not in situations where we are verifying fairly well-understood information, but rather in situations where we do not really know what we are looking for.
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July
2015

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Featured Topics

Add Observation to Your Business Analysis Toolkit

Become a Certified Usability Analyst

Geri Schneider Winters

Observation as a tool is used to understand people and their environments. It is a tool best used not in situations where we are verifying fairly well-understood information, but rather in situations where we do not really know what we are looking for. Observation is not about validating assumptions, but rather is a tool to find out what we don’t know that we don’t know. Observation should bring out the surprising and the unexpected. Of course observation has a purpose. But the purpose can be fairly broad.

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Taming the IT Beast with IDIOM

Mark Norton, CEO and Founder, Idiom Limited

The primary subject of this article is process, a word that is generally both indefinite and nuanced when applied to systems development. In this article we describe how process as a concept becomes both simpler and more definitive when it is integrated with decisioning. The combination of process and decisioning extends the ‘decision centric’ development concepts that we have evolved over the last 15 years. These concepts combine into a proven, practical, and robust methodology that leverages decisioning and agile techniques to fundamentally simplify commercial software development.

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Process Improvement: First Do No Harm

Boost your career in business analysis

Mark Monteleone, CBAP, CSM

When a business analyst (BA) evaluates the efficiency and effectiveness of a business process, the BA needs to ensure that the process under study is a value chain, not a sub process of the chain. Why? Because the BA needs to ensure that any process improvements benefit the end-customer – a quicker delivery, higher quality, or a less expensive product/service from the eyes of the customer. But what happens if the BA only evaluates a sub process? Can the end-customer value be harmed (i.e., slower delivery, lower quality, more expensive product or service)?

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New Kind of Agile: Powered by The Decision Model

Kedar Kulkarni (edited by Barbara von Halle)

Agile, formally introduced in 2001 through the Agile Manifesto, has morphed into many variations and been customized within organizational cultures and projects. After 14 years since its introduction, this article raises an important question: What Can Be New in Agile?

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Interested candidates send resume to:  Google Inc., PO Box 26184 San Francisco, CA 94126 Attn: D. Racherla.  Please reference job # below:

Operations Analyst  (Sunnyvale, CA) Develop operational strategy and reporting tools to meet the business needs for Google’s People Operations. #1615.4527 Exp Incl: excel spreadsheets; Javascript; mgmt consulting in ops or banking; manipulation 8 analysis of lg data sets; dvlpmnt of reporting tools 8 dashboards for distillation of key performance metrics to managerial 8 executive audiences; proj mgmt; stakeholder mgmt 8 interaction w/diverse tech 8 non-tech groups; global implementation proj w/local 8 int’l stakeholder groups. Int’l trv’l req’d.


Analyst

Apple Inc. has the following job opportunities in Cupertino, CA:

* Market Research Analyst (REQ#9MJPJ8). Support customer engagement survey process.  Perform daily sample qual checks/valid.
* Business Systems Analyst (Req#9HBUCV). Provide financial intelligence & forecast of contact center metrics for Apple prods.
* SAP Project Analyst (REQ#9RW23Z). Des, analyze, & config SAP Finance/Controlling & Contract accnt mods to meet business req’s.
* Engineering Product Manager(REQ#9FTNRR) Wrk w/ Apple internal Prod Des & Disp Eng team from concept to mass prod including mech des, TFT des, process revw, reliability req, & qual control.
* Financial Analyst (Req#9F227S) Provide financial reporting & analytic support of worldwide Apple Retail store fleet payroll expense. 

Refer to Req# & mail resume to Apple Inc., ATTN: L.M., 1 Infinite Loop 104-1GM, Cupertino, CA 95014. Apple is an EOE/AA m/f/disability/vets.


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