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CSCare vs. OEM Warranties
As school aged children enjoy their summer break, school administrators continue to plan for a new group of students – who tend to be hard on computer equipment – which makes a hardware warranty a crucial investment to ensure a prolonged life and ROI for the school. During the last school year, thinkCSC repaired thousands of items, including a PC with a nest of mice and a laptop that someone thought was a Keurig. Read more.

thinkCSC Adds Microsoft Lync to Collaboration Offerings

Lync 2013 is currently available to those that are using CSCloud Hosting Services. CSCloud Hosted subscribers who have agreed to use Lync services will have full access to Lync 2013 for Windows or Lync 2011 for Mac. If you do not have Lync currently installed on your system, thinkCSC can provide you access to the full client experience. The benefits of Lync are considerable.Read more.

The Importance of Protecting Your Files Is No Joke
As digital storage technologies take center stage, it is shocking what little effort organizations make in ensuring that their data is available and recoverable. Very few worry about high availability access to their data onsite. And in a 2013 survey, more than half of the organizations surveyed reported that they do not ensure daily backups of their electronic files.
Read more.

thinkCSC's Request for Service Process
We want to insure that you receive prompt responses for your service requests. To that point, please contact your thinkCSC team by:

1. Submitting a service request through your thinkCSC Web Portal at


2. If you need immediate assistance, please don't hesitate to contact our NOC by phone (614-786-7100, Option 2, then Option 1).

Thanks for your support as we constantly strive to improve our service delivery to you!

Your thinkCSC Team

Security Alerts

If you receive a message with “Scanned Image from a Xerox WorkCentre” as a subject and a zip file as an attachment, DO NOT OPEN IT FOR ANY REASON. Read more.

thinkCSC is urging all VoIP users to take precautions when receiving voicemail to email services, as thinkCSC has identified a new security risk targeting VoIP users. Read more.

It is imperative that you refrain from opening any questionable .TIFF file, as the messages are often constructed to make the user believe they are coming from a trusted choice. Read more.

In This Issue

thinkCSC is Hiring...

Account Executive
Do you have a track record of proven growth and success in the SMB market selling technology solutions?  thinkCSC is seeking an experienced account exec to find and develop net new business.  This exciting and challenging position offers a full benefits package including an uncapped commission plan, base salary, sales engineering support, insurance, paid vacation and holidays, expense reimbursement, special trip incentives for achieving sales goals, and 401(k).
Learn more.

Remote Support Desk  Network Technician
Provide remote Workstation, Server, Network Infrastructure, and IT consulting services to thinkCSC clients. Handle level one telephone and email technical support requests. Work with Systems/Network Engineering team to escalate and schedule work as needed. Learn more.

System/Network Engineer
Do you have proficiency in Windows server/client infrastructures, and at least one of the following; Mac OSX, Linux, Cisco/HP networking, or software development (i.e. .Net Programming, advanced scripting, web development, etc)? Do you want to be a key element of a growing entrepreneurial company where you will make a difference? If you have at least two technical certifications that provide the knowledge and skill to perform the major duties described above. (i.e. MCITP, ACTC, CCNA, Network +, etc.) and a strong work ethic with capacity to self-motivate, excellent people skills and the ability to work closely with clients, consider applying. Learn more.

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Our mailing address is:
thinkCSC 7420 Worthington Galena Rd. Worthington, OH 43085 USA

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Know an organization that would benefit from thinkCSC's Proactive IT Support? Contact  Brian Dwyer