NCHN e-News: June 7, 2016


NOTICE: The next issue of the enews will be distributed a few days later than usual.  Thank you for your patience and understanding.
Everyone's a Caregiver
NCHN is excited to announce the discounted offering of a new training series through Custom Learning Systems titled "Everyone's a Caregiver".  This educational series is a time-sensitive learning tool to educate and empower everyone in your hospital to master the skills, competencies, and best practices of HCAHPS domains, and improve patient satisfaction scores
  • Everyone's a Caregiver is targeted for two key educational audiences:
    • “Everyone’s a Caregiver” 40 modules designed for all hospital personnel, whether directly at the bedside, or ancillary and support personnel
    • “HCAHPS Nursing Skills” 57 modules developed expressly for all nursing team members
  • The Everyone's a Caregiver video web series can be viewed in two convenient learning formats:
    • 3 – 12 minute bite-sized training modules
    • 40 – 60 minute lunch and learn
  • All learning modules can be accessed from a smart phone, tablet, or computer
Please join us for our Quarterly Information Call on Monday, June 13 @ 2:00 PM ET as Brian Lee, Chief Executive Officer of Custom Learning Systems Group Ltd., provides more information about this training series.

Network and Associate Members - It's time to renew your 2016 NCHN Membership!  If you have questions, please contact Rebecca at
Network Member Renewal Form
Associate Member Renewal Form
HCAHPS - Series 8
This next HCAHPS series begins June 14, 2016.  Please see  "Take Advantage of your NCHN Membership" section below for more information.

Executive Roundtable

Executive Roundtable Call:   

Tuesday, June 21 @ 11:00 AM ET; 10:00 AM CT; 9:00 AM MT; 8:00 AM PT
Continual improvement in providing healthcare and services in rural areas is a key element of sustainability. One approach to building best practices and pivoting is to engage in healthy and timely feedback. Join us in this NCHN Executive Roundtable (ER) call for Network Leaders. We'll explore why feedback contributes to the bottom line, how boards and individuals benefit from feedback and how to excel in providing healthy feedback. You will receive a ReadyTalk invitation to register.  If you do not get one, please contact Tara Long at These calls are a great way to learn from your peers during facilitated dialogue by Dr. Mary Kay Chess!  It's a member benefit well worth your time.
If you have a suggestions for future ER calls please email Rebecca

Upcoming Events

  • Quarterly Information Call: June 13, 2016 @ 2:00 PM ET
  • Executive Roundtable Call: June 21, 2016 @ 11:00 AM ET

Member News

Florissa - (IL)
Florissa is pleased to announce a new camp offering for families who have a child (3-18 years of age) with a developmental, behavioral, social or emotional need. Camp YAM! will be held June 13-15 from 9:00 a.m. -11:00 a.m. at Florissa. Registration is now underway.  Find more information here.

North Country Health Consortium - (NH)
White Mountains Community College President Matt Wood welcomed Governor Hassan to the North Country on Friday, March 25, 2016. Governor Hassan unveiled the new "Gateway to Work" initiative in partnership with the New Hampshire Community College System. North Country Health Consortium Executive Director, Nancy Frank, succeeded Gov. Hassan to discuss current Northern NH Area Health Education Center (NNH AHEC) workforce development initiatives, including the North Country Health Career Initiative Program. In 2015, the NNH AHEC- a program of the North Country Health Consortium- was fortunate to secure federal funding to provide direct scholarship support to economically or educationally disadvantaged residents to complete allied health training programs through the White Mountains Community College (WMCC). This collaboration with WMCC has created obtainable training opportunities for students to enter Licensed Nursing Assistant, Medication Nursing Assistant, and Health and Wellness Advocate Certificate training programs. Programs such as Gateway to Work and the North Country Health Career Initiative Program create further supports to ensure that a well-trained workforce exists in Northern NH communities.

Funding News & Announcements

Union Pacific Foundation: Community-Based Grant Program
The Union Pacific Foundation's mission is to improve the quality of life in the communities served by Union Pacific Railroad, primarily in the Midwestern and western United States. Through the Community-Based Grant Program, the Foundation currently gives priority to requests that address the following categories: Community and Civic, Health and Human Services, and Arts and Culture. The majority of these grants are intended to help nonprofit organizations build their capacity, increase their impact, and operate more effectively. Nonprofit organizations along or reasonably close to Union Pacific tracks are invited to submit a preliminary application form on line from July 1 through 4 pm CDT on August 14, 2016. (Early submissions are encouraged.) Selected organizations will receive instructions on accessing the on line final application form, which must be submitted by midnight CDT on August 15, 2016. Visit the Foundation’s website for more information on the Community-Based Grant Program.

Information Sharing Regarding Children’s Needs Supported

American Legion Child Welfare Foundation
The mission of the American Legion Child Welfare Foundation is to provide nonprofit organizations with a means to educate the public about the needs of children across the United States. The Foundation supports organizations that contribute to the physical, mental, emotional, and spiritual welfare of children through the dissemination of information about new and innovative programs designed to benefit youth, or through the dissemination of information already possessed by well-established organizations. Grant requests should have the potential to help American children in a broad geographic area (more than one state). The application deadline is July 15, 2015. Grant application guidelines are available on the Foundation’s website.

Federal Office of Rural Health Policy
FORHP Awards Rural Health Network Development Planning. The Federal Office of Rural Health Policy has awarded
23 Network Planning grants  to support enhanced health care delivery in rural communities.  The grants, which provide $100,000 for a one-year project period, represent an investment of more than $2 million to help rural communities in 17 states.  For each grantee, an award of up to $100,000 provides an opportunity to implement new and innovative approaches towards a dynamic health care environment that may in turn serve as a model for other rural communities. The incoming cohort of Network Planning grantees have projects that focus on behavioral health, care coordination, infrastructure, health information technology, and health education. Additionally, three projects are proposing to address the loss of local health and/or social services as a result of a recent rural hospital closure or conversion and/or loss of ambulatory services

Training Opportunities

Enroll America and the U.S. Dept. of Health and Human Services
Connecting the System: Technology for Consumer Engagement - Wednesday June 22, 2016, 2:00 PM ET - Register
This presentation will explore how navigators are using digital tools and social media to strengthen their outreach and education strategies and support on-the-ground assistance.  Navigators from Alaska Primary Care Association and Centro Med San Antonio will share how they use digital and data sharing strategies as a means of staying connected to consumers.

Health as a Second Language: Connecting Health Insurance Literacy to Outreach and Coverage to Care Efforts - Wednesday, July 13, 2016, 2:00 PM ET - Register here
Navigators developing culturally relevant practices and resources are finding success in reaching non-English speaking communities and hard to reach consumers- including those in the criminal justice system.  Join colleagues from Maricopa County, Arizona and MHP Salud of the Rio Grande Valley for a presentation of thoughtful methods for reaching, communicating, and educating consumers with timely and relevant strategies.

Innovations 2016: Live Webcast!
Building upon GrantStation’s first 20 years working in partnership with funders across the country, we have created our first-ever forum, Innovations 2016. Our goal is to bring together leaders in the field to share dynamic ideas and bold approaches that will help you transform your strategic vision, accelerate your time-line and amplify your impact. This is your opportunity to spend a day rethinking assumptions and exploring new possibilities. Panels of grant makers and knowledge leaders will discuss such topics as Learning from Failure, Listening to Grantees, Financing Social Enterprise, Investing for Impact, and Funding in Layers. Go solo or invite your peers to participate via the Live Webcast. There will be ample time for you, and those joining you, to discuss the specific panel topics and to interact with those people attending the conference via Twitter. This live webcast will be held Monday, June 13, 2016. Visit the link above to register.

Grants: How to Get Them and What to Do Next
When money is tight or when experiencing a budget gap, or when launching a new program area or expanding an organization's audience base, we often think "Why not get a grant?" This webinar, presented by Judi Margolin, explores the ins and outs of grantseeking, providing some very specific advice about how to be successful at securing outside funding from both foundations and corporations. Topics covered include the various types of grants, which kinds of grants in which dollar amounts work best for different types of funders, types of grant support, alternatives to cash grants, and how to determine where grants fit in your overall funding scheme. What to do when you actually receive a grant to ensure you are well positioned for the next grant is also addressed. The presentation will be held Thursday, June 16, 2016. Visit the link above to register.

Take Advantage of Your NCHN Membership!

HCAHPS Breakthrough Webinar Seriesâ„¢ 8.  begins June 14thIf you have not yet placed your order, please do so by contacting Tara at .Each webinar is focused on one HCAHPS domain and is crafted to provide participants with a step by step actionable blueprint to sustainably improve their patient experience scores. Recordings are available for viewing for one year from the date of the webinar.
Here’s how the HCAHPS Breakthroughâ„¢ – Webinar Series works: 
  •  The content has been designed to provide an engaging, educational, how-to roadmap that will captivate the imagination of attendees to successfully drive positive behavioral change at every level.
  •  Each webinar includes a downloadable Learning Guide that features priority best practice tools, LEAN friendly SOP checklists, and critical implementation skills.
  •  As a value-added bonus, every hospital team will receive a complimentary one hour customized Coaching Call with authors Brian Lee, CSP.
  •  Participants who miss any of the scheduled webinar series, or wish to revisit or share the content with other employees, can access the HCAHPS Breakthroughâ„¢ Library for three months following the final webinar.

National News and Other Information

"High Patient Experience Scores Boost Hospital Net Margins by 50%" by Catherine Sampson.  Researchers looked at every type and size of hospital, such as for-profits, nonprofits, urban, rural, academic and non-academic hospitals. They noticed that the margins at urban hospitals were about eight times greater than margins of rural hospitals. This could mean that urban hospitals that provided superior consumer experience achieved almost double the margins of an average-experience hospital. This article was published on 5/11/16 on 
Full article.
NCHN is a national professional membership organization comprised exclusively of health networks, alliances, and/or network stakeholders dedicated to supporting the success of health networks. Its mission is to support and strengthen health network. Network members include some of the of most longstanding and established networks in the country, as well as some of the most recently formed networks. Find out more online at

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