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"...finding the right answer is impossible" unless we have asked the right question - Clayton M. Christensen


... front-line workers who are proactive about risk management are called whistle-blowers

Off the Cuff

Scholars note that cheating was prevalent on the Chinese civil service exams thousands of years ago, even when cheating carried the penalty of death for both examinee and examiner 

Efforts to prevent negative outcomes of care must be supplemented by policies of increased honesty and openness with patients and their families.

... honesty is difficult; it can hurt at that moment, regardless of it being the best policy

It is all about relationships – honest and open relationships between all involved in care together with a culture that supports healthy interactions and is rooted in true values are the sources to achieve excellence.

Unintended Consequences: Identifying and Mitigating Unanticipated Issues in EHR Use

For one week only - articles on are available for only $5 each. Choose as many articles as you need and enter the coupon code “Article”, at the check out.

2013 Margret Comack National Award of Excellence in Nursing Leadership – Deadline for Nominations is September 20, 2013.

Do you manage an Innovative Education program? The Ted Freedman Award for Innovation in Education, deadline for submissions is September 13, 2013

Healthcare Quarterly – Patient Safety Papers
An Evaluation of Patient Safety Leadership Walkarounds

Healthcare Policy
Canadian Journal of Nursing Leadership
World Health and Population





  • Ron Kaczorowski to Executive VP, ITPA Division, Europ Assistance, Thornhill, ON
  • Dennis Dymovich to Project Coordinator, Improvement Facilitator, Alberta Health Services, Lethbridge, AB
  • Ben McIssac to Director, Office of the Faculty of Development – Health Sciences, University of Alberta, Calgary, AB
  • Dr. Tim Rindlisbacher of Cleveland Clinic Canada to Head Team Physician, Toronto Argonauts Football Club, Toronto, ON
  • Stephan Ekmekjian to Health Care Compliance Officer, Johnson and Johnson, Markham, ON
  • Dr. Nancy Merrow to Chief of Staff, VP Medical Affairs, Orillia Soldiers’ Memorial Hospital, Orillia, ON
  • Richard Bordeleau to Senior Advisor, DiagnoCure, Québec, QC
  • Dr. Hisham Mahmoud to Group President, Infrastructure, SNC-Lavalin, Montreal, QC

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