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Report on the Public Forum about the Health Data Breach


Hackers stole the personal information of about one quarter of the state’s population from a health department computer in late March.  On May 2nd Dr. Dave Patton, Executive Director of Utah’s Department of Health, Michael Hales, Deputy Director Dept. of Health, and Scott Morrill from the Utah Attorney General’s Office met with consumers and advocates for two hours.  They answered questions and listened to consumer concerns about last month’s health data breach. 
 
Michael Hales talked about the steps the Department is taking to help Utahns whose information was stolen. You can see his presentation on UHPP’s website, here.
 
Scott Morrill discussed the Child Identity Protection (CIP) program and the Identity Theft Reporting System that the state maintains.  For more information on where to get help if you think your information might have been stolen go to Utah Department of Health’s Data Breach website.

Advocates presented Patton and Hales with a list of actions that key community groups recommend.
 
Key Actions and Issues from the Forum
Build an identity theft file.  If you had your Social Security number stolen, you should keep a record, or a file, of all the related information.  The information to keep includes the letter you received from the state, the actions you have taken to protect yourself (like signing up for the free credit monitoring service and freezing your credit) and credit reports. It will be important to check your credit reports for years to come. 
Freeze and monitor your credit. To freeze your credit, contact one of the nation’s free credit bureaus:

You can get one free report every year from each of the credit agencies.  So, if you request a report from a different agency every 4 months, rotating among the agencies, you can cover a whole year without having to pay anything!  You can set this up through annualcreditreport.com.

File a claim if you suffer monetary loss because your identity was stolen.  You should file a claim through the State Division of Risk Management if your information was stolen in the breach and, for example, someone uses your credit or applies for a credit card in your name.
UHPP finds it troubling that the Utah Risk Management Division has yet to put together a protocol (with the Attorney General’s office) for people to file their claims. In an interview with UHPP, Jim Christensen of the Division of Risk Management said it will take them about 2 weeks to have the tools in place so that people can file a claim for any financial damages that result from the misuse of their stolen personal information.

When or if the time comes to file a claim, you’ll need this claim number for the health data breach: 76845.
Be prepared to answer basic questions that describe the loss (who, what, when, where, why).
If you have any questions, the Risk Management employee assigned to the health data breach is Jim Christensen at the Division of Risk Management: (801) 538-9574.   
Email: jimchristensen@utah.gov.
Fax loss information to (801) 538-9597

Mail loss information to:
Utah State Risk Management
5120 State Office Building, Salt Lake City, Utah 84114.

The security breach is going to cost the state a lot of money.  At the forum Rep. Rebecca Chavez-Houck asked about the possibility of reparations payment to the victims for hardship and the time commitment it will take to recover from the breach.  Dr. Patton responded “When you start talking about reparations, any number times 700,000 is going to be a big number.”  UHPP would like to revisit this issue with the new advisory committee and once we know more about the scale of the damages.

For now, we know this:
Credit monitoring poses unique challenges for populations with special needs.Adults with disabilities who are being cared for by a parent or other caretaker often don’t have a credit history of their own.  But their identity still can be used by other people.  Monitoring or freezing credit may not be an option for them.
Community organizations and provider groups want to help, but how they can help still is not clear.  The state welcomes the collaboration of community organizations.  They have agreed to form and support an advisory committee with UHPP.  If you want to participate, please send email to randal@healthpolicyproject.org. It is up to us to define what we can do to help.  The first step in that direction is to understand the characteristics of the people whose Social Security numbers were stolen.  For example, how many have disabilities?  How many are seniors? How many are in Spanish-speaking families?  Are they concentrated in certain parts of the state?

Since the forum, community organizations are:

  • Requesting data from the Department of Workforce Services to track the impact of the breach on Medicaid and CHIP applications, enrollment, and renewals
  • Documenting breach-related activities and solutions that may need funding
  • Pressing the state to include Spanish language versions of all breach-related information on the DOH website and on the AG’s CIP (Child Identity Protection) program and identity theft reporting information on the Attorney General’s website.
  • Speeding up the protocol for filing claims through the Division of Risk Management
What you can do to help:
  • Distribute the information provided here as widely as possible
  • Forward any concerns or stories to randal@healthpolicyproject.org.
  • Stay tuned for more tools you can use to help individuals who had their information stolen


Utah's Interim Legislative Session Kicks Off this Week! 

The Interim Session gives policymakers an opportunity to study issues in depth and prepare any needed legislation for 2013.  

Read more here.


Insurers Will Have to Pay Rebates to Policy Holders Thanks to the Federal Health Reform Law!

Almost 50,000 Utahns who buy health insurance in the individual market may get on average $30 back from their insurance company in 2012.

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Announcements

Save the Date!  Take Care Utah Toolkit Training
June 20th, 3:00-5:00 PM (space is limited!).
Location given with RSVP to
volunteer@healthpolicyproject.org
Read more about this in this month’s article.
 
Save the Date!  Better Care: Health Care that Works for All of Us (A Summit with National and local experts)
June 22 10:00-4:00 pm
Location given with RSVP to
volunteer@healthpolicyproject.org
Space is limited/1st come, 1st served

2012 Interim Session
2012 Interim Day dates:
·       May 16
·       June 20
·       August 15
·       September 19
·       October 17
·       November 14

2012 Health System Reform Task Force dates:
·       May 17 
·       June 21
·       August 16
·       September 20
·       October 18
·       November 15

 
Medicaid Reform Leadership Team
Tuesday, May 22, 4:30-6:30 at AARP
6975 Union Park Center, Suite 320, Midvale, UT 84047
Phone: 866-448-3616



Training for the Take Care Utah Enrollment Toolkit

Take Care Utah works with communities and neighborhoods to help families get healthcare coverage like Medicaid and CHIP.  Take Care Utah helps community groups build on their capacity to educate people that need help and help them enroll in insurance.  They also help people use their insurance benefits wisely.

Read more here



What has "Obamacare" Done for you? 

Check out (and share) this video about how Federal Health Reform is already helping people:  http://vimeo.com/38942872

Read more here



Meet Peter, UHPP Rock-star Volunteer

UHPP is thrilled to have Peter Smith volunteering in our office!

Read more here


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