What does BC in the Cloud do and how did you start the company?
BC in the Cloud provides leading software and services for business continuity and disaster recovery planning with integration into other areas such as governance, risk, and compliance.
We were founded in 2013 by industry experts who realized there had to be a better way for organizations to plan, exercise, and respond to incidents of any kind. Previously, software was either too complicated or too basic, and most providers were using software developed at least 5-10 years in the past. By bringing to market a solution that is customizable yet easy-to-use, our customers have found value in using BC in the Cloud.
What types of companies are most likely to work with BC in the Cloud and why?
We have a wide range of customers in terms of number of employees, number of locations, industry, and global presence in both the public and private sectors. We view our relationships with our customers as partnerships and are committed to their success. If an organization has an interest in planning for the worst but ensuring they make the best possible recovery, we will very likely have a good partnership in working together.
How do you customize the solutions you are providing?
We work with our customers to achieve their goals and therefore help them to make our products adapt to the way they operate. Other solutions often require organizations to adapt to the way the product works, but that is not the case with BC in the Cloud. Almost everything that can be configured can be done by the customer, and we are available to assist if and when they want our help along the way.
What distinguishes your company from others in the marketplace?
Our products and services grow along with our customers because they can enable or turn on capabilities when they are ready to use them. In the last year alone, almost two-thirds of our customers added additional users or services. This tells us that their use of our platform is expanding as they on-board more locations, departments, and lines of businesses for areas both within Business Continuity and Disaster Recovery in the GRC space.
Another key area that differentiates our company from our competitors is the core value of partnerships with our customers that I briefly touched on earlier. We are not trying to do a volume business where we want to for instance add another 100 customers this year, as I heard a representative of another provider in our space say to employees in sales. We are not focused on the number of customers we add. Our goal is to make sure that all of our customers are successful in achieving their goals with our products and services. And because we know that customization is key in the area of business continuity, we go the extra mile to ensure that our solutions fit.
Can you describe how a company that suffered a data breach would benefit from using BC in the Cloud?
We can assist organizations that suffer any sort of outage or business interruption whether it be data breach, loss of location, loss of third party supplier, etc. Most of the ability to recover quickly and with minimal downtime and financial impact results from planning and gathering information ahead of time. If a company thoroughly assesses impacts and risks and successfully implements effective plans regarding how to respond to potential adversarial impacts, the organization has gone through the most important process steps required to be resilient.
Our solutions guide customers through identifying key dependencies as well as critical paths and in turn force discussions around single points of failure as well as escalation paths so employees know how to react when something happens. As we and our partner company C4CS frequently tell our client partners: In the event of a crisis few rise to the occasion. Everyone, however, sinks to the level of their crisis readiness.