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The Newsletter of the Complaints Commission of the Virgin Islands
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5th Anniversary of the Complaints Commission!
 
The Complaints Commission of the Virgin Islands recently commemorated its 5th year in operation at a reception held at Maria's by the Sea hotel. 
 


Numerous dignitaries were present, including Governor Boyd McCleary, Premier and Minister of Finance, Hon. Dr. D. Orlando Smith and the Ombudsman Mr Elton Georges. There were several short speeches which were well received by the audience, some of which are detailed later in this newsletter.

Guided by the Ombudsman, Mr Elton Georges, the Office of Complaints Commissioner exists to provide an avenue of last resort to the public for redress of grievances arising from the administrative action of any government agency including any department, unit, statutory body, public board or committee.

We welcome all visitors and you are welcome to lodge your complaints with us, if you feel that you were treated unfairly by any agency of the Government of the Virgin Islands.
 

Would you like to keep up to date with the latest news from the Complaints Commission? We're on Social Media so why not follow us on Facebook and Twitter? 
Keynote speeches from the 5th Anniversary Ceremony
 

There were several excellent speeches made at the recent ceremony. Several are summarised below, you can read all of them on the news page of our website.




Governor Encourages Residents To Complain

Governor Boyd McCleary is encouraging Government to explain decisions taken that affect residents, noting that complaints from residents help to make things go right. Read the full report here.

Small Business still get Govt. runaround Premier

Premier and Minister of Finance Dr the Hon D. Orlando Smith said small business owners continue to face difficulties interfacing with various Government departments to get their businesses going and this comprises the bulk of complaints received by the CC. Read the full report here

Georges pays tribute to Dana Seetahal

Commissioner of Complaints Mr Elton Georges has paid tribute to murdered Trinidadian Senior Counsel Dana Seetahal, who was gunned down on the morning of May 4, 2014, saying that the attorney was to have been recruited to work in the Territory some years back.
Why Complaining is important - note from the Commissioner

This recent story posted on BVI News online highlights the importance of complaining in ensuring service faults are corrected promptly. In praise of complaining, some lessons from the story:
  • Complaints are important. Complaining is of much value to the agency and is a service to other users of the service complained of.
  • The agency must sincerely welcome complaints and make it easy to complain. In this case, people are put off by the fact that they call and may or may not get an answer from someone in Jamaica and then have a long and potentially unsatisfactory discussion. 
  • The agency must do something about the complaint - fix the fault, give redress to those that have lost. If the same failing is repeated over and over, the conclusion is: "what's the use of complaining?"
How does your agency measure up on 2 and 3 on a scale of 1 to 10?
In more news, reporters at the 5th anniversary reception quizzed the Commissioner repeatedly about his imminent departure. He re-stated his position that he was prepared to resign and resume his retirement as soon as the Governor appoints a successor. He had, however, given the assurance that he would not leave the office for any long period without a Commissioner." 
and finally...

The Commissioner has completed his fifth annual report, which pertains to the year ending 31 December, 2013. In line with the Complaints Commission Act the report will next be sent to the Governor for transmission to the House of Assembly.

“Have you persistently referred a grievance to a Government Agency without any resolution or response?" - You Have A Right to Complain!

The Complaints Commissioner (Ombudsman) May be able to help you!!

Visit our Website, Facebook Page or Contact Us for further information.

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