Our back-to-school tips
1. Always keep the key during temporary stops
More car models are equipped with a push-button start. Yes, it's practical, but the risk is to forget to remove the key from its holder in the glove box. We cannot repeat it enough: it is essential to keep the key with you during temporary stops at the risk of finding yourself trapped outside the vehicle. Learn more >
2. Go ahead, change your mind... but not just anytime!
At Communauto, we have always loved flexibility. We understand that your plans may change. This is why we allow you to cancel or shorten your reservations without penalties up to 2 hours before, or before 9am if your reservation starts earlier. On the other hand, it is not possible to shift the start time of a reservation yourself, to shorten it or to cancel it, once the start date/time of your reservation has passed. To do this, you must call us.
What's more, it's the original start date/time of your reservation (or the earliest in time) that is taken into account here, otherwise it would be easy to circumvent our already very permissive reservation modification policy by first shifting the start dates/times of the trip to then shorten it and thus avoiding the penalties.
This explains why it is sometimes impossible for you to make these modifications. You will always be allowed, however, to extend a current reservation yourself!
3. Ending your trip (and leaving with peace of mind)
Here are some tips if you ever have trouble freeing your vehicle at the end of a trip:
- Are all the accessories present in the holder in the glove box?
- Do you see a red indicator light? If so, an accessory is missing or incorrectly inserted.
Here's what should be in the holder when you end a trip: a card in each of the slots, as well as the insertable tip attached after the vehicle key. If everything is in place and it still doesn't work, close the doors and use the driver's door button to lock the doors. If your vehicle does not allow this (this is the case with most vehicles equipped with a push-button start), close the doors and wait 3 minutes for the automatic locking system to engage.
You are responsible for the safety of the vehicles you use. Whatever happens, never walk away from a vehicle without making sure the doors are locked.