Summer heats up at Communauto 

Again this summer, many of us want to get behind the wheel to enjoy the great weather. On the downside, car manufacturers are having issues meeting their delivery deadlines, and so far we have only been able to put into service a third of the vehicles ordered for this spring.

Still, nearly 400 vehicles have already been added in the cities we serve in Quebec. As soon as they arrive, we rush to make them available. To help you deal with this high demand, we have prepared a guide to help you maximize your chances of finding a vehicle. Discover our tips here > 

Phone lines overheating? Get answers fast

Our customer service team is always here to help, but with the busy season the wait on the lines is often longer than we would like. We also have to deal with a lack of staff since we’ve also been hit by recruitment difficulties. Fortunately, the answers to your questions are often available in just a few clicks! Discover all available resources > 

Gas purchases: just because it's a Shell card doesn't mean it isn't good elsewhere

The credit cards provided to you in the vehicles can be used at most gas stations in Canada (not just Shell!), but they are not accepted in the United States. Learn more > 

That said, better safe than sorry. It is possible that the card you would like to use has reached its credit limit. So, wherever you go, always plan to have another payment method and keep your receipts to get reimbursed!

Communauto in Trois-Rivières

We are now in Trois-Rivières, thanks to an innovative partnership with the City! Our vehicles are currently reserved for City employees from Monday to Friday, between 8am and 4:30pm, but the Trois-Rivières community can use them every evening and on weekends. All the details in the press release >

And FLEX in Hamilton!

More good news: FLEX vehicles are now available in Hamilton, in Southwestern Ontario! The FLEX service is in addition to the existing round-trip offer. Enjoy during your next stay in the area! Press release >

Please note, Quebec users who would like to use a FLEX in Hamilton cannot do so without first registering with our Ontario branch (this was already the case if you wanted to use a FLEX in Toronto). Registration is free, but this step is necessary. Learn more >

Also, contrary to the prevailing practice in Quebec, FLEX trips made in Ontario are billed daily, while trips made with round-trip vehicles remain so on a monthly basis.

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