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North American Quitline Consortium

2012/2013 NAQC Webinar Series  

Since 2004 NAQC has used conference call and webinar technology to offer members and partners an opportunity to dialogue with colleagues and experts from across North America on critical quitline-related topics. The 2012/13 Webinar Series will continue the long-standing mission of NAQC’s education and quality improvement efforts. As always, each webinar will serve as a vehicle to encourage dialogue on promising and better practices, new research findings, and implementation successes and challenges in order to improve quality, increase understanding of the evidence base, and ensure maximized access, use and effectiveness of quitline services.
Webinar topics in the 2012/13 series will focus primarily on the impacts of healthcare reform, national promotion efforts (including graphic health warning labels and media campaigns), and emerging technologies on our work – as a quitline community and as members of the broader tobacco control community.
Webinars will 1.5 hours long and hosted on one Wednesday each month. 

Please email Tamatha Thomas-Haase at tthomas-haase@naquitline.org  should you have any questions or concerns related to the webinar series. We look forward to your participation!

The 2012 Webinar Calendar: A Look Ahead!
September 26, 2012
3:30-4:30 PM ET
Launching the National Asian Quitline
In this hour-long webinar, Shu-Hong Zhu, PhD will present findings from his 2012 study, The effects of a multilingual telephone quitline for Asian smokers: a randomized controlled trial, that found that quitlines are an effective intervention for Chinese-, Korean-, and Vietnamese-speaking smokers living in the U.S. Dr. Zhu will be joined by Joann Lee, DrPH to outline critical details related to the upcoming launch of the National Asian Quitline including the launch date, plans for promotion and data and evaluation reporting. Experiences from states that participated in the study will be shared and there will be ample opportunity for questions from webinar participants.
October 10, 2012
12:30 – 2:00 PM ET
Implementation of the Affordable Care Act: Next Steps for Tobacco Control
The American Lung Association and NAQC join together to host this important webinar on implementation of the Affordable Care Act (ACA) and how it impacts on our work in tobacco control. The webinar, open to everyone in the tobacco control community, will feature presentations and discussion on Federal actions to implement the ACA and how they affect tobacco cessation treatment coverage; a summary of what is happening at the state level and upcoming actions and decision points you need to be aware of; and next steps for the tobacco control community. Representatives from Oregon and New York will share their experiences in, and guidance on, getting involved in ACA implementation.
November 14, 2012
12:30 – 2:00 PM ET
Electronic Quitline Referrals: How Far Have We Come and What Are the Next Steps?
Through "meaningful use”, the U.S. federal government is providing substantial incentives for health care systems to adopt electronic health records (EHRs) and use them in ways to improve quality, safety and efficiency. These incentives are having their desired effect -- nearly half of physicians in outpatient practices and over 40% of physicians in U.S. hospitals are now using EHRs. The demand on health care systems to demonstrate increased efficiency of EHRs is having a spill-over effect on quitline referrals. Indeed many quitlines are not only hearing about the importance of implementing electronic quitline referrals from their health care partners but feeling pressure to take action. In this webinar a standard definition of electronic referral will be discussed, lessons learned by quitlines that have implemented electronic referrals will be shared and critical next steps for NAQC will be explored.
December 12, 2012
12:30 – 2:00 PM ET
Quitline Service Offering Models: What’s Changing and What’s Staying the Same?
NAQC’s recently published Quality Improvement Initiative Issue Paper, Quitline Service Offering Models: A Review of the Evidence and Recommendations for Practice in Times of Limited Resources, makes recommendations for most effectively using limited resources when determining service offering options and outlines the evidence to support decision-making. Join us for a discussion with the paper’s author and others to explore the ever-changing landscape of service offerings, budgets, target audiences and the evidence base.
How do I register to participate in a webinar series?

NAQC Members: Registration is required for all webinars that are part of the series. Please visit the event calendar page and select the event you are interested in to find registration information.

Non-Members: Non-members may participate in the NAQC Webinar Series on a fee-for-service basis. To make arrangements please contact Natalia Gromov at
ngromov@naquitline.org. Be sure to include the date you wish to join, the webinar topic, and the number of participants.

When do I receive webinar materials?

NAQC Members: Two weeks before the webinar, all NAQC members will receive an e-mail with a description of the upcoming webinar and a link to the NAQC event calendar to use for registration. Once you have registered for a webinar you are able to visit the event calendar at any time to download webinar materials. Simply click on the title of the webinar you have registered for and you will go directly to the Webinar Info Page. All webinar-related materials, including the agenda with dial-in instructions and slide presentations, are posted to the Webinar Info Page approximately one week before the webinar.

On the day of the webinar all NAQC members will receive a reminder about the webinar.
One-two weeks following the webinar, the webinar summary and recording are posted to the Webinar Series Page and a notice is sent to all NAQC members letting them know that the materials are available.
NOTE: You will need to login to access the Webinar Info Page.
NOTE: The webinar agenda will NOT be sent directly to registered participants. You will need to download the agenda (the agenda includes the dial-in information) from the Webinar Info Page.

For Non-Members: One week before the webinar or upon registration (if registered less than a week before the webinar) non-members will receive an e-mail containing the agenda and other webinar-related materials. Webinar summaries will be sent to non-members approximately two weeks after the webinar. 

If I participate in a webinar, does NAQC offer continuing education technical support?  

Yes. Continuing education is at the core of many professional certifications and licensures held by NAQC members. In order to support the continuing education needs of members, NAQC offers technical support in fulfillment of self-certification* and post-approval** continuing education (CE) credit for participation in NAQC’s annual webinar series.
If you participate in a webinar and you would like to request technical support to secure verification of attendance for CE credit, including training session agendas with learning objectives, please contact NAQC at
*Self-certification - The professional holding the certificate or license keeps track of his/her educational activities; submits list of activities to the certifying or licensing organization annually; and expected to provide proof of attendance.
**Post-approval - Following attendance at a professional development activity, an agenda and proof of attendance is sent to the certifying or licensing organization.  The number of CEUs to be approved is determined and recorded for each participant after the educational activity has occurred.  

Webinar series related website links  

Webinar Info Page
NAQC Calendar
2012/2013 Webinar Series
Webinar Series Archive
Note: you will need to login to view some of the pages.

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