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North American Quitline Consortium
NAQC Conference 2012
QUITLINE INNOVATION AND SUSTAINABILITY: Exploring Strategies and Seizing Opportunities in Challenging Times
Registration Now Open!

This Bulletin contains all the information you will need to register for the conference, including the proposed agenda format and link to the online registration form.  

It is with great pleasure that NAQC invites all members and others dedicated to improving the effectiveness of and access to quitline services to register for our upcoming conference. NAQC Conference 2012, QUITLINE INNOVATION AND SUSTAINABILITY: Exploring Strategies and Seizing Opportunities in Challenging Times, will take place August 13th and 14th in Kansas City, Missouri as an ancillary meeting to the National Conference on Tobacco or Health.

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The promotion and delivery of quality, evidence-based quitline services in the midst of difficult fiscal climates, ongoing healthcare reforms, shifting policy landscapes and an ever-growing demand for cessation services remains a critical priority for the entire quitline community and our partners. NAQC Conference 2012 will be the only North American conference to focus solely on building the capacity of the quitline community to improve the availability and quality of its services while responding to these mounting challenges and opportunities.

  • To engage in discussions with colleagues and experts from the quitline community, as well as guests from broader tobacco control and chronic disease areas, with a focus on factors that impact on the effectiveness and reach of quitlines;
  • To develop concrete strategies for addressing changes in needs, funding, the political landscape and technologies that may transform quitline practice, protocols and our common research agenda;
  • To strengthen the quitline community’s knowledge and application of best and promising practices;
  • To participate in the generation of new research questions informed by dialogue about current experience from the quitline practice community, findings from the research community and issues important to partners in tobacco control, chronic diseases and health systems; and
  • To celebrate 20 years of quitlines in North America and focus on answering important questions about the future of our work.

Sessions will address current challenges, identifying strategies to address operational and implementation roadblocks and the translation of recent research and evaluation findings into improved strategies, practices and services. To meet overall conference objectives, plenary and breakout sessions will focus on four principal areas or “tracks.” A call for abstracts will be announced on March 5, 2012.

(1) Innovative strategies and solutions for ensuring quitline accessibility and utilization
This track will highlight novel approaches to service operations, service offerings, outreach and promotion designed to ensure or improve accessibility and utilization and respond to shifts in volume and budgets.
Examples of possible sessions include:

  • Specialized Counseling Protocol Development, Testing and Implementation for Priority Populations
  • Using Predictive Dialer System to Increase Efficiency and Timeliness of Follow Up
  • Using Web-based Applications to Manage Increases in Call Volume
(2) Emerging practice in quitline promotion and referral
Sessions in this track will explore the latest methods, mediums and messages utilized by quitlines to increase consumer demand and build support for quitlines.
Examples of possible sessions include:
  • 2nd and 3rd “generation” Fax-Referral Programs – How Our Work Continues to Improve
  • Using a Community Development Approach to Quitline Promotion
  • Exploring the Fully-Automated Referral: EHR with Electronic Submission
(3) Securing sustainability through systems-change, integration and partnerships
This track will take an in-depth look at ways in which quitlines have partnered and integrated with systems (Medicaid; employers; community-based organizations; healthcare) to share costs, build referrals, increase reach, and improve services.
Examples of possible sessions include:
  • Building Public-Private Partnerships
  • Working with Medicaid to Secure Federal Financial Participation for Services to Beneficiaries
  • Partnering with Community-Based Organizations to Increase Quitline Reach
(4) Building better practice through research and evaluation
Sessions in this track will highlight recent evidence, evaluation data, and analyses and how these data have been used to make quality improvements to service delivery and design.
Examples of possible sessions include:
  • Engaging Community Partners in the Analysis of Annual Quitline Evaluation Data
  • Making Use of KIQNIC Data: What Have We Learned and Why Does it Matter?
  • From Evaluation Report to Quality Improvement Initiative: Using Your Data to Get Where You Want to Go
Registration for the conference is an online process using a brief survey. We have made it possible for you to start and stop the survey as needed, however, once submitted, you cannot return to edit your responses. Should you have questions or need to resubmit your survey please contact or 800-398-5489 ext. 701.

The full meeting agenda, including plenary and workshop descriptions will be posted on the NAQC Web site no later than May 15, 2012.  Below please find the proposed agenda format for the 2-day conference.
Proposed Conference Agenda Format
Monday, August 13, 2012 
8 AM – 10 AM                                    Registration
10 AM – 11:30 AM                            Welcome and Opening Plenary
11:30 AM – 12:30 PM                      LUNCH
12:30 PM – 2:00 PM                        Breakout session (choose one of four concurrent sessions)
2:00 PM – 2:15 PM                          BREAK
2:15 PM – 3:45 PM                          Poster and Networking session
                                                            (hosted posters in ballroom and 3 topic-specific, semi-facilitated 
                                                            networking rooms)
3:45 PM – 5:00 PM                          TO BE DETERMINED
5:30 PM – 7:00 PM                          Evening Reception
7:00PM -                                            Dinner on your own

Tuesday, August 14, 2012
7 AM – 8:30 AM                                Breakfast on your own
8:30 AM – 10:00 AM                        TO BE DETERMINED
10:00 AM – 10:15 AM                      BREAK
10:15 AM – 11:45 PM                      Breakout session (choose one of four concurrent sessions)
11:45 PM – 12:45 PM                      LUNCH
12:45 PM – 2:15 PM                        Breakout session (choose one of four concurrent sessions)
2:15 PM – 3:30 PM                          Closing Plenary
Additional information on the specific conference location will be available to NAQC from the NCTOH meeting planners in early spring. We will share this information, along with rooming information, as soon as it is available.


  Early-bird [February 2 – June 4] Regular
Member Rate $225 $250
Non-member Rate $400 $425
Note to participants located outside of the US: please issues payment (check, credit card) in US dollars.
NAQC accepts checks, made payable to NAQC, as well as VISA, Master Card, American Express, and Discover. NAQC's federal tax ID number is 27-0142713. NAQC is a non-profit 501(c)(3) corporation. The W9 form is located here for your reference.
Please mail your check payment to:
North American Quitline Consortium
ATTN: Annual Conference Registration
1300 Clay Street, Ste. 600
Oakland, CA 94612

Online registration will be closed at 5:00 PM PST on Friday, July 27, 2012. On-site registration will be available. On-site registration fees will be $275.00 for NAQC members and $450.00 for non-members.

The names of those who have registered by June 4th will be entered into a drawing for a gift certificate to dine at a great restaurant in Kansas City near the Conference Center. The winner will be announced at the conference.
An email confirming your registration for our conference will be sent no later than one week upon receipt of your registration payment. This email will also include information on where to go on NACQ’s Web site to access important meeting information.

Look for important conference updates on the 2012 conference webpage, in general NAQC communications, and in conference Newsroom features.


Q: What is included in the conference registration fee?
A: Your registration fee includes access to all conference sessions. Lunch will be provided on August 13 and 14, and an evening reception is planned for August 13.
Q: My organization has approved my request to attend the conference but payment will not be processed by the registration deadline. If I pay the conference fees myself, will I be refunded after NAQC receives payment from my organization?
A: Yes, NAQC will refund any funds that were submitted by you once payment has been received from your organization. We recommend you submit your payment with a credit card which will allow us to process your refund more quickly.

Q: Are registration fees transferable?
A: Yes! In fact, if you are registered for the conference and then find that you cannot attend yourself, we encourage you to send a colleague in your place along with a signed letter stating you wish to transfer your registration fee.
Q: What is your cancellation policy?
A: Requests for refunds of any conference registration fees due to cancellation of conference participation will be honored ONLY if made in writing and received prior to July 20, 2012. Refunds are subject to a $50 processing fee. Refunds will not be processed at the conference site, and there will be no refunds for no-shows. You will receive your refund via mail by July 27, 2012 if paid by check. If you paid with a credit card the refund will be applied to your credit card within 10 days of receiving your written cancellation request.
Q: Can I register at the conference?
A: Yes, so long as space is available, you may register at the on-site registration desk; however, NAQC strongly recommends that you pre-register, which allows you to save time and money.
Q: I've pre-registered for the conference. What conference materials should I expect to receive?
A: NAQC IS GOING GREEN!!! The entire conference agenda will be available on the NAQC Web site in early May and all session slides will be available for download no later than one week prior to the conference.
NAQC encourages you to view the on-line schedule, plan your participation and print the slides for the sessions you plan to attend prior to the conference, if needed. Copies of session slides WILL NOT be provided however slide presentations will be made available on the NAQC website approximately two weeks following the conference.
Pre-registered attendees may report directly to the Pre-Registration desk and pick up their conference materials.

Should you have any questions or concerns related to the upcoming conference or the registration process, please contact Tamatha Thomas-Haase at
Copyright (C) 2012 North American Quitline Consortium All rights reserved.