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North American Quitline Consortium
Comment Deadline February 5
Greetings! On December 18, 2009 the first draft of Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Quality was delivered to all members and you were invited to review and comment on this draft by participating in the oral and/or written comment processes. The deadline for comments is this Friday, February 5. If you have not already done so, you can submit your comments on this particular paper’s first draft:

Oral Feedback
Webinars will be held on February 3 from 3:30 PM – 5:00 PM EST and February 5 from 12:30 PM – 2:00 PM EST. For more information on either webinar, please visit NAQC's Web site.

Written Feedback
Use our online survey tool to submit your written comments on the draft paper. Copies of all comments received will be shared with the author and presented to the NAQC Advisory Council during their February meeting.

Should you have any questions or concerns related to the paper or the Quality Improvement Initiative, please contact me via e-mail.

Tamatha Thomas-Haase, MPA
Manager, Training & Program Services
Lobbying Webinar
For those who have concerns about lobbying, you may want to participate in the Partnership for Prevention’s upcoming webinar on Wednesday, February 3, 12:00 PM – 1:00 PM EST
register now

2009 MDS Update
The 2009 MDS Update is complete and an online guide is now available for download and review from our Web site. Thank you to everyone who has contributed to the completion of the 2009 MDS Update!

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